Russia: most popular online public services 2018, by user share

Approximately a half of Russians who received governmental and municipal services in an electronic form in 2018 obtained them for healthcare purposes, which allowed them to make doctor's appointments and receive referrals to hospitalization through the internet. More than two thirds of the population used online public services related to taxation and fees, for example, to find out their tax number or to check the amount of their debt.

Share of governmental and municipal service recipients in an electronic form in Russia in 2018*, by type of service

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Release date

June 2019



Survey time period


Age group

15-72 years

Supplementary notes

* Share of total population aged 15 to 72 years who received state and municipal services.

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Statistics on "E-government"

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