Preferred means of communication with the bank in France 2017

This statistic presents the preferred channels of communication for French people aged between 18 and 34 years old in terms of banking services in 2017. More than one-third of respondents stated that they preferred to contact their bank by e-mail or by telephone with a designated agent to request, for example, a modification of their bank account settings.

How do you interact with your bank when you want to change your account settings or receive some advice?

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Release date

February 2017



Survey time period

February 2017

Number of respondents

400 respondents

Age group

18-34 years old

Supplementary notes

The source does not specify the survey method used.
Several answers were possible.

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Statistics on "Online and mobile banking in France"

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