Consumer views on in-store automation worldwide 2019, by country

According to a survey conducted by Capgemini in October 2019, 61 percent of Indian respondents stated that they felt like an unpaid assistant when using the self-checkout option in a retail store. In contrast, this figure was thirty percent among Swedish respondents.

Consumer attitudes to retailers implementing in-store automated technology worldwide in 2019, by country

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Source

Release date

January 2020

Region

Worldwide

Survey time period

October 2019

Number of respondents

5,110 respondents

Age group

18 years and older

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