Impact of digital tools in the French insurance sector on the number of advisors 2017

Published by

Jennifer Rudden,

Dec 19, 2022

The development of new digital tools in the French insurance sector over the last few years has enabled customers to accomplish certain tasks by themselves that were previously performed by advisors. It therefore seems logical to expect, to a certain extent, a reduction in the number of insurance advisors. However, while 40 percent of the respondents believed that they would not reduce their numbers, for almost a quarter of them, the number of advisors would be reduced in both front and back offices.

Would the development level of digital tools allow you to eventually reduce the number of advisors?*

Characteristic	Share of respondents
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Release date

November 2017

More information

Region

France

Survey time period

October 2-19, 2017

Number of respondents

210 respondents

Special properties

106 insurance companies, 53 mutual insurance companies, 47 brokers and 4 provident institutions

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source as follows: "Le niveau de développement des outils digitaux vous permettrait-il à terme de réduire le nombre de conseillers ?"

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