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Mobile banking app usage in the U.S. April 2019 vs 2020

In April 2020, over 70 percent of customers from the four largest U.S. banks used mobile banking apps, up from 63 percent a year before. This jump can be attributed to the closure of many bank branches to prevent the spread of the COVID-19 virus.

Share of customers of the four largest banks using mobile banking apps in the United States in April 2019 and April 2020

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Release date

May 2020


United States

Survey time period

April 2019 and April 2020

Number of respondents

1,900 respondents

Age group

18 years and older

Supplementary notes

Four largest banks: JPMorgan, Bank of America, Citigroup, and Wells Fargo.

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