A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 92 percent of respondents in the U.S. were highly or somewhat satisfied with the order accuracy through Dairy Queen drive thru service. Meanwhile, the service that respondents were least satisfied with was cleanliness and sanitation, with 82 percent being highly or somewhat satisfied.
Customer satisfaction at Dairy Queen drive thrus in the United States in 2020, by service type
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QSR magazine. (October 1, 2020). Customer satisfaction at Dairy Queen drive thrus in the United States in 2020, by service type [Graph]. In Statista. Retrieved August 15, 2022, from https://www.statista.com/statistics/1185087/customer-service-in-dairy-queen-drive-thrus-us/
QSR magazine. "Customer satisfaction at Dairy Queen drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. Statista. Accessed August 15, 2022. https://www.statista.com/statistics/1185087/customer-service-in-dairy-queen-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at Dairy Queen drive thrus in the United States in 2020, by service type. Statista. Statista Inc.. Accessed: August 15, 2022. https://www.statista.com/statistics/1185087/customer-service-in-dairy-queen-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Dairy Queen Drive Thrus in The United States in 2020, by Service Type." Statista, Statista Inc., 1 Oct 2020, https://www.statista.com/statistics/1185087/customer-service-in-dairy-queen-drive-thrus-us/
QSR magazine, Customer satisfaction at Dairy Queen drive thrus in the United States in 2020, by service type Statista, https://www.statista.com/statistics/1185087/customer-service-in-dairy-queen-drive-thrus-us/ (last visited August 15, 2022)