Repairability of products sold by Fnac Darty in France 2019, by device

Repair rate of products sold by Fnac Darty in France in 2019, by device

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Release date

January 2021

Region

France

Survey time period

2020

Supplementary notes

The source adds the following information: "63 categories of products were studied and analyzed
This study relies on three sources of data. The first is based on responses from more than 65,000 Darty customers who made a purchase between July 21 and August 23, 2020. This survey helps to identify the context of product renewal and the future of those products that have been replaced. It also takes into account more than 620,000 interventions carried out by Darty's after-sales service in 2019 during the first two years of the warranty for the 63 types of devices analyzed by the 2020 barometer. Thanks to this data, it is possible to know the distribution of repair types (with or without parts) associated with each product category, but also the reliability and repairability of products and brands, resulting in a podium ranking of 73 brands."

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