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Main benefits of artificial intelligence (AI) among business for CX in the U.S. 2021

Published by
J. G. Navarro,
Jan 11, 2023
In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked what the main benefits of artificial intelligence (AI) and robotic process automation are. The main perceived benefit, indicated by 37.4 percent of the respondents, appeared to be an overall improvement of efficiency.

Main benefits of artificial intelligence (AI) for customer experience (CX) among business in the United States in 2021

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Source

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "What do you consider as the top three benefits of artificial intelligence (AI) and robotic process automation?"

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Statistics on " Artificial Intelligence (AI) in the U.S. "

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Statistics on Artificial Intelligence (AI) in the U.S.

Overview

8

Companies

7

Consumption

6

Special focus: Healthcare AI

5

Special focus; AI jobs & skilss

6

Special focus: AI research

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