In a survey published in March 2021, German consumers were asked about the key attributes when shopping online in general. The most popular or preferred attribute was the in-stock availability of items, contributing to 38 percent of respondents. The least preferred attributes were virtual consultation with the sales associate, virtual experience of products and services through augmented reality (AR) technology, and live chat functionality, accounting for eight percent of respondents uniformly.
Most important attributes when shopping online among consumers in Germany as of March 2021
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PwC. (June 30, 2021). Most important attributes when shopping online among consumers in Germany as of March 2021 [Graph]. In Statista. Retrieved May 10, 2024, from https://www.statista.com/statistics/1267699/germany-favorite-online-retail-service-attributes/
PwC. "Most important attributes when shopping online among consumers in Germany as of March 2021." Chart. June 30, 2021. Statista. Accessed May 10, 2024. https://www.statista.com/statistics/1267699/germany-favorite-online-retail-service-attributes/
PwC. (2021). Most important attributes when shopping online among consumers in Germany as of March 2021. Statista. Statista Inc.. Accessed: May 10, 2024. https://www.statista.com/statistics/1267699/germany-favorite-online-retail-service-attributes/
PwC. "Most Important Attributes When Shopping Online among Consumers in Germany as of March 2021." Statista, Statista Inc., 30 Jun 2021, https://www.statista.com/statistics/1267699/germany-favorite-online-retail-service-attributes/
PwC, Most important attributes when shopping online among consumers in Germany as of March 2021 Statista, https://www.statista.com/statistics/1267699/germany-favorite-online-retail-service-attributes/ (last visited May 10, 2024)
Most important attributes when shopping online among consumers in Germany as of March 2021 [Graph], PwC, June 30, 2021. [Online]. Available: https://www.statista.com/statistics/1267699/germany-favorite-online-retail-service-attributes/