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U.S. online shopper dissatisfaction reasons 2017

This statistic depicts the list of aspects with which U.S. online shoppers were dissatisfied with during online shopping as of April 2017. During the survey period, 50 percent of respondents highlighted that they were not satisfied with product quality while shopping online.

Most common bad online shopping experiences according to online shoppers in the United States as of April 2017

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Source

Release date

May 2017

Region

United States

Survey time period

April 12 to 14, 2017

Number of respondents

394 respondents

Age group

18 years and older

Special properties

shop online at least once per year; had a bad online shopping experience

Method of interview

Online survey

Supplementary notes

Original question: Have you ever had any bad experiences with online shops?

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Statistics on "Online marketplaces"

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