According to a survey conducted among Americans consumers in 2021, 25 percent of respondents indicated data security as a reason for not adopting a digital-only bank. This was the main reason chosen. The second main reason appeared to be the risk of fraud, which among consumers appeared to be heightened compaere to traditional banking services providers.
Main reasons for consumers not to use digital-only banking services in the United States in 2021
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Statistics on Mobile banking in the United States
Overview
5
- Premium Statistic Online banking users worldwide in 2020 with forecasts to 2024, by region
- Premium Statistic Estimated number of digital banking users in the U.S. 2021-2025
- Premium Statistic Mobile banking customers of four largest banks in the U.S. 2021
- Premium Statistic Number of challenger banks users in the U.S. 2020
- Premium Statistic Predicted penetration rate of digital banking in the U.S. 2021-2025
Usage
6
- Premium Statistic Most valuable mobile banking feature in the U.S. 2021
- Premium Statistic Most common mobile banking activities in the U.S. 2021, by generation
- Premium Statistic Most popular mobile banking features among users in the U.S. 2021
- Premium Statistic Preferred usage of mobile banking vs. other banking channels in the U.S. 2021
- Premium Statistic Mobile banking satisfaction in the United States 2021, by frequency and generation
- Premium Statistic Main reasons for switching banks according to mobile banking users in the U.S. 2021
User demographics
7
- Premium Statistic Adoption of mobile banking in the U.S. 2020-2021, by generation
- Premium Statistic Households using mobile banking as primary method to access account in the U.S. 2019
- Premium Statistic Use of mobile banking as primary method to access account in the U.S. 2019, by age
- Premium Statistic Use of mobile banking as primary method to access account in the U.S. 2019, by race
- Premium Statistic Use of mobile banking as primary method to access account in the U.S. 2019, by income
- Premium Statistic Use of mobile banking as primary method to access account in U.S. 2019, by education
- Premium Statistic Use of mobile banking as primary method to access account in U.S. 2019, by location
Digital-only banks
3
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21
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PYMNTS. (September 24, 2021). Main reasons for consumers not to use digital-only banking services in the United States in 2021 [Graph]. In Statista. Retrieved April 01, 2023, from https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS. "Main reasons for consumers not to use digital-only banking services in the United States in 2021." Chart. September 24, 2021. Statista. Accessed April 01, 2023. https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS. (2021). Main reasons for consumers not to use digital-only banking services in the United States in 2021. Statista. Statista Inc.. Accessed: April 01, 2023. https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS. "Main Reasons for Consumers Not to Use Digital-only Banking Services in The United States in 2021." Statista, Statista Inc., 24 Sep 2021, https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/
PYMNTS, Main reasons for consumers not to use digital-only banking services in the United States in 2021 Statista, https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/ (last visited April 01, 2023)
Main reasons for consumers not to use digital-only banking services in the United States in 2021 [Graph], PYMNTS, September 24, 2021. [Online]. Available: https://www.statista.com/statistics/1271685/reasons-not-to-adopt-challenger-banks-us/