Main electricity customer complaints in Nigeria 2023, by type
As of the third quarter of 2023, most of the complaints received by electricity distribution companies in Nigeria were centered around metering and billing. Combined, these categories made up around 70.2 percent of the total complaints. Electricity customers were also discontent with service interruption and disconnection. In absolute numbers, electricity distribution companies in Nigeria received nearly 334,000 complaints from customers in the said period.