Call center AI services market size Japan FY 2019-2025

Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025

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Release date

April 2022



Survey time period

fiscal year 2019 to 2021; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Special properties

based on sales at businesses

Supplementary notes


AI services provided by call center businesses in this research refer to services that enable businesses to interact with customers with text or voice by utilizing AI technology. The market size includes the sales of AI chatbots provided for call centers at user companies by call center businesses, as well as the sales of operation tasks for tuning, etc. after implementing the services.

100 Japanese yen equal 0.74 U.S. dollars or 0.70 euros as of December 2022.

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