Japan: call center AI services market size 2025

The market size of artificial intelligence (AI) services provided by call center businesses in Japan stood at approximately 4.1 billion Japanese yen in fiscal year 2021. It was projected to increase steadily in the coming years and to reach a value of 7.7 billion yen by fiscal year 2025. The source pointed out that the growing demand for automated operations and the support of contactless channels were factors underlying this projection.

Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025 (in billion Japanese yen)

Characteristic	Sales value in billion Japanese yen
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Release date

April 2022

More information

Region

Japan

Survey time period

fiscal year 2019 to 2021; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Special properties

based on sales at businesses

Supplementary notes

*Prospect.
**Forecast.

AI services provided by call center businesses in this research refer to services that enable businesses to interact with customers with text or voice by utilizing AI technology. The market size includes the sales of AI chatbots provided for call centers at user companies by call center businesses, as well as the sales of operation tasks for tuning, etc. after implementing the services.

100 Japanese yen equal 0.74 U.S. dollars or 0.70 euros as of December 2022.

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