ACSI: IHG hotels US 2023

In 2023, the American Customer Satisfaction Index score for IHG hotels in the United States was 78. The year-over-year score of the hotel company has been fluctuating, yet the score remained between 70 and 80 as of 2008.

American customer satisfaction index scores for IHG hotels from 2008 to 2023

Characteristic	ACSI score
2023	76
2022	74
2021	78
2020	78
2019	78
2018	77
2017	78
2016	76
2015	76
2014	78
2013	78
2012	77
2011	76
2010	78
2009	75
2008	74

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Release date

April 2023

More information

Region

United States

Survey time period

2008 to 2023

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
InterContinental Hotels Group changed its name to IHG in 2021.

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