American customer satisfaction index for Starwood hotels in the U.S. 2008-2018

American customer satisfaction index scores for Starwood hotels in the United States from 2008 to 2018*

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Release date

April 2018

Region

United States

Survey time period

2008 to 2018

Supplementary notes

* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

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