Hotels in the United States received an American Customer Satisfaction Index (ACSI) score of 71 in 2022. This shows a decrease when compared to the previous year's index score of 73.
American Customer Satisfaction Index scores for hotels in the United States from 2008 to 2022
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
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ACSI. (July 27, 2022). American Customer Satisfaction Index scores for hotels in the United States from 2008 to 2022 [Graph]. In Statista. Retrieved August 19, 2022, from https://www.statista.com/statistics/194745/customer-satisfaction-with-hotels-in-the-us-since-2008/
ACSI. "American Customer Satisfaction Index scores for hotels in the United States from 2008 to 2022." Chart. July 27, 2022. Statista. Accessed August 19, 2022. https://www.statista.com/statistics/194745/customer-satisfaction-with-hotels-in-the-us-since-2008/
ACSI. (2022). American Customer Satisfaction Index scores for hotels in the United States from 2008 to 2022. Statista. Statista Inc.. Accessed: August 19, 2022. https://www.statista.com/statistics/194745/customer-satisfaction-with-hotels-in-the-us-since-2008/
ACSI. "American Customer Satisfaction Index Scores for Hotels in The United States from 2008 to 2022." Statista, Statista Inc., 27 Jul 2022, https://www.statista.com/statistics/194745/customer-satisfaction-with-hotels-in-the-us-since-2008/
ACSI, American Customer Satisfaction Index scores for hotels in the United States from 2008 to 2022 Statista, https://www.statista.com/statistics/194745/customer-satisfaction-with-hotels-in-the-us-since-2008/ (last visited August 19, 2022)
