These days, IHG accounts for over 5,600 hotels worldwide. The group is included in a ranking of the largest hotel groups in the world in terms of revenue. However, at 1.8 billion U.S. dollars, the group generated around 20 billion U.S. dollars less in sales than its competitor, Marriott International. The region that generated the largest revenue sum was the Americas - conversely, Greater China generated the lowest amount of revenue.
InterContinental Hotels Group has featured in the in the American Customer Satisfaction Index (ACSI) over the past ten years. The American Customer Satisfaction Index scores on a 0-100 scale at the national level with 100 being the highest and best possible score. According to the ACSI, InterContinental Hotels Group received a satisfaction score of 77 which was one point above the hotel industry average of 76. Additionally consumers were satisfied with IHG's loyalty program, IHG Rewards, which was ranked fourth worldwide after Hilton HHonors, World of Hyatt and Marriott Rewards.