InterContinental Hotels Group - statistics & facts

InterContinental Hotels Corporation (IHC) was founded as a division of Pan American Airways when its first hotel was opened in Brazil in 1946. In 1998, IHC was bought by Bass Brewery of Burton-upon-Trent, England. In 2000, Bass and its assets were sold to Belgian brewer Six Continents and, in 2003, InterContinental Hotels Group (IHG) was created when Six Continents split into two companies. These days, the multinational hotel company is a key player in the global hotel industry and operates a number of brands such as InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, and Hotel Indigo. In 2019, the market size of the hotel and resort sector worldwide peaked at 1.47 trillion U.S. dollars. As a result of the coronavirus (COVID-19) pandemic, however, the market size dropped to 610 billion U.S. dollars in 2020. In 2021, the market size was forecast to climb back up to nearly 950 billion U.S. dollars.

How many hotels does the InterContinental Hotels Group have across the globe?

In 2021, the number of IHG hotels worldwide reached almost six thousand. Roughly five thousand of these hotels were franchised, while another 658 hotels were managed by the company. The remaining hotels were owned and leased. Holiday Inn Express was the brand with the highest number of InterContinental Hotels Group (IHG) hotels across the globe, with 3,016 properties. Meanwhile, 1,218 hotels belonged to the Holiday Inn brand. As of December 2021, there were 69,402 InterContinental hotel rooms worldwide. The region that generated the largest revenue sum was the Americas which accounted for 774 million U.S. dollars in 2021. The company's properties located in the EMEAA region, which includes Europe, Asia, the Middle East, and Africa, contributed 303 million U.S. dollars in revenue in the same year. Moving forward, IHG has plans to expand its properties, with the number of InterContinental Hotel Group hotels in the pipeline totaling 270,960 as of December 2021.

How satisfied are consumers with the InterContinental Hotels Group?

From 2008 to 2020, InterContinental Hotels Group has featured in the in the American Customer Satisfaction Index (ACSI). The American Customer Satisfaction Index is an economic indicator that measures the satisfaction of consumers across the U.S. economy and scores on a 0-100 scale at the national level with 100 being the highest and best possible score. According to the ACSI, InterContinental Hotels Group received a satisfaction score of 78 in 2020 which was two points above the hotel industry average of 76 during that year. As of May 2022, the company was committed to improving customer satisfaction by providing COVID-specific training and operating procedures. Additionally, the company introduced clear personal protective equipment (PPE) standards, installed front desk shields, and made face covering mandatory for guests in indoor public spaces at hotels in certain regions.

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