Biggest frustrations with retail site search according to shoppers in the United States as of August 2016

Most common U.S. online shopper retail site frustrations 2016 This statistic shows the biggest frustrations with retail site search according to shoppers in the United States as of August 2016. During the survey, 13.1 percent of respondents stated that they were frustrated with the duration of time it took to load search results.
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Share of respondents
Irrelevant product results (e.g. wrong gender)28.1%
Cannot find the product you're searching for24.6%
Search function not recognizing terminology16.6%
Takes too long to load results13.1%
Bad interface - unclear search box11.7%
No product images5.9%
Share of respondents
Irrelevant product results (e.g. wrong gender)28.1%
Cannot find the product you're searching for24.6%
Search function not recognizing terminology16.6%
Takes too long to load results13.1%
Bad interface - unclear search box11.7%
No product images5.9%

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Description Source More information
This statistic shows the biggest frustrations with retail site search according to shoppers in the United States as of August 2016. During the survey, 13.1 percent of respondents stated that they were frustrated with the duration of time it took to load search results.
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Release date
October 2016
Region
United States
Survey time period
September 2016
Number of respondents
1,008 respondents
Method of interview
Online survey
Supplementary notes
The source does not provide information regarding the age group of respondents.

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