Most common U.S. online shopper retail site frustrations 2016

This statistic shows the biggest frustrations with retail site search according to shoppers in the United States as of August 2016. During the survey, 13.1 percent of respondents stated that they were frustrated with the duration of time it took to load search results.

Biggest frustrations with retail site search according to shoppers in the United States as of August 2016

Share of respondents
Irrelevant product results (e.g. wrong gender)28.1%
Cannot find the product you're searching for24.6%
Search function not recognizing terminology16.6%
Takes too long to load results13.1%
Bad interface - unclear search box11.7%
No product images5.9%
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Sources

Release date

October 2016

Region

United States

Survey time period

September 2016

Number of respondents

1,008 respondents

Method of interview

Online survey

Supplementary notes

The source does not provide information regarding the age group of respondents.

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Statistics on "eCommerceDB - Top online stores in the United States"

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