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American customer satisfaction index: Wendy's restaurants in the U.S. 2000-2019
American customer satisfaction index: Wendy's restaurants in the U.S. 2000-2019
American customer satisfaction index scores of Wendy's restaurants in the United States from 2000 to 2019*
by S. Lock,
last edited
Jul 18, 2019
This statistic shows the American customer satisfaction index scores of Wendy's restaurants in the United States from 2000 to 2019. Wendy's had an ACSI score of 77 in 2019.
The limited-service restaurant industry was not measured in 2004.
In 2018, there were nearly five and a half thousand franchised and around 350 company-owned Wendy's restaurants in the U.S.
American customer satisfaction index scores of Wendy's restaurants in the United States from 2000 to 2019*
Loading statistic...
| ACSI score | |
|---|---|
| 2019 | 77 |
| 2018 | 77 |
| 2017 | 76 |
| 2016 | 76 |
| 2015 | 73 |
| 2014 | 78 |
| 2013 | 79 |
| 2012 | 78 |
| 2011 | 77 |
| 2010 | 77 |
| 2009 | 76 |
| 2008 | 73 |
| 2007 | 78 |
| 2006 | 76 |
| 2005 | 75 |
| 2003 | 74 |
| 2002 | 74 |
| 2001 | 72 |
| 2000 | 70 |
| ACSI score | |
|---|---|
| 2019 | 77 |
| 2018 | 77 |
| 2017 | 76 |
| 2016 | 76 |
| 2015 | 73 |
| 2014 | 78 |
| 2013 | 79 |
| 2012 | 78 |
| 2011 | 77 |
| 2010 | 77 |
| 2009 | 76 |
| 2008 | 73 |
| 2007 | 78 |
| 2006 | 76 |
| 2005 | 75 |
| 2003 | 74 |
| 2002 | 74 |
| 2001 | 72 |
| 2000 | 70 |
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by S. Lock,
last edited
Jul 18, 2019
This statistic shows the American customer satisfaction index scores of Wendy's restaurants in the United States from 2000 to 2019. Wendy's had an ACSI score of 77 in 2019.
The limited-service restaurant industry was not measured in 2004.
In 2018, there were nearly five and a half thousand franchised and around 350 company-owned Wendy's restaurants in the U.S.
- Source
- ACSI
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2019
- Region
- United States
- Survey time period
- 2000 to 2019
- Supplementary notes
-
*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
Date given is date accessed.
Source
- Source
- ACSI
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2019
More information
- Region
- United States
- Survey time period
- 2000 to 2019
- Supplementary notes
-
*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
Date given is date accessed.
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Statistics on "Wendy's"
- Industry overview
The most important statistics
- Food and drink sales of limited-service restaurants in the United States from 2009 to 2017 (in billion U.S. dollars)Food and drink sales of limited-service restaurants in the U.S. 2009-2017
- Brand value of the 10 most valuable fast food brands worldwide in 2019 (in million U.S. dollars)Most valuable fast food brands worldwide in 2019
- Leading quick-service restaurant (QSR) chains in the United States in 2018, by systemwide sales (in billion U.S. dollars)Leading quick-service restaurant chains in the U.S. in 2018, by systemwide sales
- Leading quick-service restaurant (QSR) chains in the United States in 2018, by sales per unit (in million U.S. dollars)Leading quick-service restaurant chains in the U.S. in 2018, by sales per unit
- Consumer spending in the quick service restaurant (QSR) sector in the United States from 2004 to 2018 (in billion U.S. dollars)Consumer spending in the quick service restaurant sector in the U.S. 2004-2018
- Share of on and off premises sales of limited-service restaurants in the United States in 2018Limited-service restaurants on and off premises sales share in the U.S. 2018
- Company information
The most important statistics
- Revenue of The Wendy's Company worldwide from 2009 to 2018 (in billion U.S. dollars)Revenue of The Wendy's Company worldwide 2009-2018
- Revenue of Wendy's worldwide from 2015 to 2018, by segment (in million U.S. dollars)Revenue of Wendy's globally, by segment 2015-2018
- Operating income of The Wendy's Company worldwide from 2009 to 2018 (in million U.S. dollars)Operating income of The Wendy's Company 2009-2018
- Net income of The Wendy's Company worldwide from 2009 to 2018 (in million U.S. dollars)Net income of The Wendy's Company 2009-2018
- Total assets of The Wendy's Company worldwide from 2009 to 2018 (in billion U.S. dollars)Total assets of The Wendy's Company 2009-2018
- Systemwide sales of Wendy's worldwide from 2015 to 2018, by segment (in million U.S. dollars)Systemwide sales of Wendy's globally, by segment 2015-2018
- Wendy's average worldwide sales per unit from 2015 to 2018, by segment (in million U.S. dollars)Average global sales per unit of Wendy's, by segment 2015-2018
- Cost of sales of The Wendy's Company worldwide from 2009 to 2018, by segment (in million U.S. dollars)Cost of sales of The Wendy's Company 2009-2018, by segment
- Restaurants
The most important statistics
- Number of Wendy's restaurants worldwide from 2011 to 2018, by mode of operationNumber of Wendy's restaurants worldwide 2011-2018, by mode of operation
- Number of Wendy's restaurants in the United States from 2011 to 2018, by mode of operationNumber of Wendy's restaurants in the U.S. 2011-2018
- Number of Wendy's restaurants in the United States in 2018, by stateNumber of Wendy's restaurants in the U.S. in 2018, by state
- Number of Wendy's restaurants in Canada from 2011 to 2018, by mode of operationNumber of Wendy's restaurants in Canada 2011-2018
- Number of Wendy's restaurants in international locations in 2018, by countryNumber of Wendy's restaurants in international locations in 2018, by country
- Brand perception
The most important statistics
- Leading fast food and QSR related brands advertised on TV in the United States in 4th quarter 2018, by number of ad occurrencesMost advertised fast food & QSR brands on TV in the U.S. in Q4 2018, by ad count
- Advertising expenditure of The Wendy's Company worldwide from 2014 to 2018 (in million U.S. dollars)Ad spend of The Wendy's Company worldwide 2014-2018
- American customer satisfaction index scores of Wendy's restaurants in the United States from 2000 to 2019*American customer satisfaction index: Wendy's restaurants in the U.S. 2000-2019
- Leading quick service restaurant (QSR) brands ranked by index ranking in the United States in 2018*Leading quick service restaurants in the U.S. ranked by index ranking 2018
- Service attributes in Wendy's drive-thrus in the United States as of October 2018Service attributes in Wendy's drive-thrus in the U.S. as of October 2018
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Statistics on "Wendy's"
- Food and drink sales of limited-service restaurants in the United States from 2009 to 2017 (in billion U.S. dollars)
- Brand value of the 10 most valuable fast food brands worldwide in 2019 (in million U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2018, by systemwide sales (in billion U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2018, by sales per unit (in million U.S. dollars)
- Consumer spending in the quick service restaurant (QSR) sector in the United States from 2004 to 2018 (in billion U.S. dollars)
- Share of on and off premises sales of limited-service restaurants in the United States in 2018
- Revenue of The Wendy's Company worldwide from 2009 to 2018 (in billion U.S. dollars)
- Revenue of Wendy's worldwide from 2015 to 2018, by segment (in million U.S. dollars)
- Operating income of The Wendy's Company worldwide from 2009 to 2018 (in million U.S. dollars)
- Net income of The Wendy's Company worldwide from 2009 to 2018 (in million U.S. dollars)
- Total assets of The Wendy's Company worldwide from 2009 to 2018 (in billion U.S. dollars)
- Systemwide sales of Wendy's worldwide from 2015 to 2018, by segment (in million U.S. dollars)
- Wendy's average worldwide sales per unit from 2015 to 2018, by segment (in million U.S. dollars)
- Cost of sales of The Wendy's Company worldwide from 2009 to 2018, by segment (in million U.S. dollars)
- Initial franchise investments for Wendy's restaurants in the United States from 2017 to 2018 (in U.S. dollars)*
- Number of Wendy's employees worldwide from 2013 to 2018, by type
- Number of Wendy's restaurants worldwide from 2011 to 2018, by mode of operation
- Number of Wendy's restaurants in the United States from 2011 to 2018, by mode of operation
- Number of Wendy's restaurants in the United States in 2018, by state
- Number of Wendy's restaurants in Canada from 2011 to 2018, by mode of operation
- Number of Wendy's restaurants in international locations in 2018, by country
- Leading fast food and QSR related brands advertised on TV in the United States in 4th quarter 2018, by number of ad occurrences
- Advertising expenditure of The Wendy's Company worldwide from 2014 to 2018 (in million U.S. dollars)
- American customer satisfaction index scores of Wendy's restaurants in the United States from 2000 to 2019*
- Leading quick service restaurant (QSR) brands ranked by index ranking in the United States in 2018*
- Service attributes in Wendy's drive-thrus in the United States as of October 2018
- American customer satisfaction index scores of Little Caesars restaurants in the United States from 2000 to 2019*
- Leading factors in choosing a limited-service restaurant to dine at in the United States as of November 2014
- Leading health claims of fast casual restaurants in the United States as of January 2014
- Consumers expecting delivery options at fast-food and fast casual restaurants in the United States as of June 2014
- Consumers visiting fast-food and fast casual restaurants at least once a week in the United States as of June 2014
- Share of consumers receptive to selected marketing methods by limited-service restaurants in the United States as of November 2014, by age group
- Leading main meals in fast-food restaurants in Canada as of September 2014
- Fastest-growing limited-service restaurants in Canada in 2013
- Types of food Canadian consumers would like to see more of in fast-casual restaurants as of September 2014
- Types of food Canadian consumers would like to see more of in fast-food restaurants as of September 2014
- Number of limited service restaurants in the United States in 2018, by state*
- Share of Canadians who visit limited-service-restaurants (LSRs) weekly as of September 2014, by restaurant type
- Number of orders of selected food types in restaurants in the United States in 2014 (in billions)
- Foods consumers would like to see more of in fast-food and fast casual restaurants in the United States as of June 2014
- Leading main meals in fast-casual restaurants in Canada as of September 2014
- How likely is it that you will continue working in the restaurant industry until you retire?
- Challenges expected by limited-service restaurant operators in the United States in 2016, by restaurant type
- Reasons restaurant employees returned to the industry in the United States as of October 2013
- Compound annual growth rate (CAGR) in the limited-restaurant market in Ireland between 2018 and 2020, by sub-segment*
- Monthly change in restaurant traffic in the United States from July 2014 to July 2017
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