ACSI: Wendy's restaurants in the U.S. 2022

This statistic shows the American Customer Satisfaction Index (ACSI) scores of Wendy's restaurants in the United States from 2000 to 2022. Wendy's had an ACSI score of 73 in 2022.
The limited-service restaurant industry was not measured in 2004.
In 2021, there were over 5.9 thousand franchised and over 403 company-owned Wendy's restaurants in the U.S.

American Customer Satisfaction Index scores of Wendy's restaurants in the United States from 2000 to 2022

Characteristic	ACSI score
2022	73
2021	73
2020	76
2019	77
2018	77
2017	76
2016	76
2015	73
2014	78
2013	79
2012	78
2011	77
2010	77
2009	76
2008	73
2007	78
2006	76
2005	75
2003	74
2002	74
2001	72
2000	70

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Release date

July 2022

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Region

United States

Survey time period

2000 to 2022

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.

Release date is the date of access.

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