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Revenue of The Wendy's Company worldwide 2009-2018

Revenue of The Wendy's Company worldwide from 2009 to 2018 (in billion U.S. dollars)

by S. Lock, last edited Aug 9, 2019
Revenue of The Wendy's Company worldwide 2009-2018 The Wendy’s Company operates the quick service restaurant (QSR) chain Wendy’s, in 2018 it generated approximately 1.59 billion U.S. dollars in revenue. This figure has declined by almost one billion U.S. dollars over the past nine years.
Quick service industry increasingly franchised

Despite fluctuations in Wendy’s revenue, the number of restaurants has remained fairly stable over the past seven years, generally amounting to around six and a half thousand units. In 2018, the restaurant chain operated and franchised a total of 6,711 restaurants worldwide. The vast majority of these were franchised - 6,358 to be precise. Only 353 units remain company-operated, as more and more of them were replaced with franchised stores over the past seven years.

How satisfied are the customers?

Wendy’s score on the American customer satisfaction index (ACSI) has been below the industry average over the past five years. The restaurant chain scored 77 points out of a possible 100 points in 2018, showing an increase by one point over the previous year. Comparatively, sister company Arby’s scored 79 points in 2018, higher than Wendy’s but still below the QSR average.
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Revenue of The Wendy's Company worldwide from 2009 to 2018 (in billion U.S. dollars)

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