• Customer satisfaction top home improvement stores U.S. 2022

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Among the key retailers competing within the home improvement and do it yourself (DIY) industry in the United States, Ace Hardware was the most satisfying home improvement retail store for customers. The company scored 869 out of 1,000 customer satisfaction points in 2021.

Home improvement retail in the United States

The U.S. home improvement industry has witnessed steady sales growth over the past years, and this trend is expected to continue in the coming years. The value of improvements and repair expenditure by U.S. homeowners also highlights the fact that people are putting substantial sums of money into home repair, home improvement, and remodeling projects.

Major players

Apart from Ace Hardware, The Home Depot, Lowe’s, and Menards are other big names in home improvement retail market in the United States. The Home Depot and Lowe’s dominate the U.S. market, with retail sales dwarfing those of Ace Hardware and Menards. On the other hand, Ace Hardware was the market leader in terms of number of hardware and home improvement retail stores in operation in the country.

Leading home improvement store chains in the United States in 2022, by customer satisfaction (based on a 1,000 point scale)

Home improvement chain	Customer satisfaction (based on a 1,000 point scale)
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Release date

May 2022

More information

Region

United States

Survey time period

December 2021 to February 2022

Number of respondents

2,114 respondents

Special properties

customers who purchased home improvement-related products from a home improvement retailer within the previous 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction based on performance in five factors: staff and service, store facility, merchandise, price and sales promotions.