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Leading home improvement store chains in the United States in 2017, by customer satisfaction (based on a 1,000 point scale)

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Leading home improvement store chains in the U.S. 2017, by customer satisfaction This statistic depicts the leading home improvement store chains in the United States in 2017, ranked by customer satisfaction. In that year, J.D. Power and Associates' U.S. home improvement retailer satisfaction study found that Ace Hardware was the most satisfying home improvement retail store for customers with a score of 835. From the initial in-store greeting to receiving assistance from a store employee, timeliness is the key to customer satisfaction, as the expectation for these interactions to occur is within two minutes or less.
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Home improvement chainCustomer satisfaction (based on a 1,000 point scale)
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Home improvement chainCustomer satisfaction (based on a 1,000 point scale)
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Description Source More information
This statistic depicts the leading home improvement store chains in the United States in 2017, ranked by customer satisfaction. In that year, J.D. Power and Associates' U.S. home improvement retailer satisfaction study found that Ace Hardware was the most satisfying home improvement retail store for customers with a score of 835. From the initial in-store greeting to receiving assistance from a store employee, timeliness is the key to customer satisfaction, as the expectation for these interactions to occur is within two minutes or less.
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Release date
June 2017
Region
United States
Survey time period
2017
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction based on performance in five factors: staff and service, store facility, merchandise, price and sales promotions.

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