This statistic depicts the leading home improvement store chains in the United States in 2017, ranked by customer satisfaction. In that year, J.D. Power and Associates' U.S. home improvement retailer satisfaction study found that Ace Hardware was the most satisfying home improvement retail store for customers with a score of 835. From the initial in-store greeting to receiving assistance from a store employee, timeliness is the key to customer satisfaction, as the expectation for these interactions to occur is within two minutes or less.
Leading home improvement store chains in the United States in 2017, by customer satisfaction (based on a 1,000 point scale)
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This statistic depicts the leading home improvement store chains in the United States in 2017, ranked by customer satisfaction. In that year, J.D. Power and Associates' U.S. home improvement retailer satisfaction study found that Ace Hardware was the most satisfying home improvement retail store for customers with a score of 835. From the initial in-store greeting to receiving assistance from a store employee, timeliness is the key to customer satisfaction, as the expectation for these interactions to occur is within two minutes or less.
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