This statistic depicts the leading home improvement store chains in the United States in 2018, ranked by customer satisfaction. In that year, J.D. Power and Associates' U.S. home improvement retailer satisfaction study found that Menards was the most satisfying home improvement retail store for customers with a score of 836.
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Leading home improvement store chains in the U.S. 2018, by customer satisfaction
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Leading home improvement store chains in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)
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This statistic depicts the leading home improvement store chains in the United States in 2018, ranked by customer satisfaction. In that year, J.D. Power and Associates' U.S. home improvement retailer satisfaction study found that Menards was the most satisfying home improvement retail store for customers with a score of 836.
| Home improvement chain | Customer satisfaction (based on a 1,000 point scale) |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| Home improvement chain | Customer satisfaction (based on a 1,000 point scale) |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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This statistic depicts the leading home improvement store chains in the United States in 2018, ranked by customer satisfaction. In that year, J.D. Power and Associates' U.S. home improvement retailer satisfaction study found that Menards was the most satisfying home improvement retail store for customers with a score of 836.
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- Release date
- June 2018
- Region
- United States
- Survey time period
- 2018
- Supplementary notes
- Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction based on performance in five factors: staff and service, store facility, merchandise, price and sales promotions.
More information
- Region
- United States
- Survey time period
- 2018
- Supplementary notes
- Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction based on performance in five factors: staff and service, store facility, merchandise, price and sales promotions.
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Statistics on "Home improvement retail industry in the U.S."
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- Growth of the home improvement products market in the United States from 2010 to 2016Growth of the home improvement products market in the U.S. 2010-2016
- Market value of home care in the United States from 2013 to 2018 (in million U.S. dollars)*Home care market value in the U.S. 2013-2018
- Average annual home improvement expenditure per owner in the United States between 2011 and 2015, by age group (in U.S. dollars)Annual home improvement spending per owner U.S. 2011-2015 by age
- Average home improvement expenditure per owner in the United States from 1995 to 2025 (in billion U.S. dollars)Annual home improvement spending per owner in the U.S. 1995-2015
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The most important statistics
- Sales of the leading home improvement chains in the United States in 2016 (in billion U.S. dollars)*Sales of the leading home improvement chains in the U.S. 2016
- Leading hardware and home improvement retailers in the United States in 2017, based on retail sales (in billion U.S. dollars)*Leading hardware and home improvement retailers in the U.S. 2017, based on sales
- Leading hardware and home improvement retailers in the United States in 2017, based on retail sales per store (in million U.S. dollars)*Leading home improvement retailers in the U.S. in 2017, based on sales per store
- Number of stores of the leading hardware and home improvement retailers in the United States in 2017Number of stores of the leading home improvement retailers in the U.S. 2017
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- Predicted sales of home improvement retailers in the United States from 2013 to 2018 (in billion U.S. dollars)Predicted sales of home improvement retailers in the U.S. 2013-2018
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The most important statistics
- Global net sales of the Home Depot from 2007 to 2017 (in million U.S. dollars)Global net sales of the Home Depot from 2007 to 2017
- Percentage of global net sales of the Home Depot from 2013 to 2017, by product categoryPercentage of global net sales of the Home Depot 2013-2017, by product category
- Home Depot's advertising spending in the United States from 2012 to 2017 (in million U.S. dollars) Home Depot: ad spend in the U.S. 2012-2017
- Total number of Home Depot stores worldwide from 2011 to 2017, by countryTotal number of Home Depot stores worldwide from 2011 to 2017, by country
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- Number of stores of the Home Depot and Lowe's from 2011 to 2017Number of stores of the Home Depot and Lowe's worldwide 2011-2017
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- Consumer Behavior
The most important statistics
- Average per owner home improvement spending in the United States from 2001 to 2015 (in U.S. dollars)*Average per owner home improvement spending in the U.S. 2001-2015
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- Leading home improvement store chains in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)Leading home improvement store chains in the U.S. 2018, by customer satisfaction
- Share of home owners with home improvement plans in the United States in 2014 and 2016Share of U.S. home owners with home improvement plans 2014-2016
- Percentage of consumers in the United States who purchased items at national/regional home improvement retailers in the past 3 months as of May 2017Share of U.S. consumers buying home improvement items at national retailers May 2017
- Percentage of consumers in the United States who purchased items at local/independent home improvement retailers in the past 3 months as of May 2017Share of U.S. consumers purchasing home improvement items at local retailers May 2017
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Statistics
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- Share of consumer spending on home improvement in the U.S. 2012, by store type
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- Sources used to fund most recent home improvement project in the U.S. 2014, by age
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- Average cost of remodeling projects in the U.S. 2013
- Planned home renovation projects in the U.S. in the next 2 years 2014
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- Expenditure of home improvements/repairs in the U.S. 2007-2009, by project type
- Mean home improvements/repairs spendings in the U.S. 2007-2009, by project type
- Quarterly change in sales of DIY and hardware in Spain 2013-2014
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Studies
- DIY and home improvement market in the United Kingdom (UK)
- DIY, home improvement and gardening market in Italy
- Home improvement retail industry in the U.S.
- DIY and home improvement market in Europe
- Kingfisher Annual Report and Accounts 2017/18
- Consumer Housing Trends Report 2017
- Overview of U.S. Renovation in 2017 and 2018
- Rona Annual Report 2014
- Rona Annual Report 2015
- Overview of U.S. Renovation in 2016 and 2017
- Builder - Brand Use Study 2015
- Builder - Brand Use Study 2016
- Home Retail Group Annual Report and Financial Statements 2016
- Builder - Brand Use Study 2014
- Hardware Retailing Annual Report 2014
Statistics on the topic
Free statistics
- U.S. improvement and repair expenditure from 2001 to 2015 (in billion U.S. dollars)
- Number of customer transactions at the Home Depot and Lowe's worldwide from 2011 to 2017 (in millions)
- Share of home owners with do-it-yourself (DIY) home improvement plans in the United States in 2014 and 2015*
- Share of home owners with home improvement plans in the United States in 2014 and 2016
- Which of the following did you or your decision maker use to pay for your most recent project?
- Which of the following types of projects are you planning in the next 2 years?
- Average costs* of remodeling projects in the United States in 2013 (in U.S. dollars)
- Which of the following do you plan to do in the next 2 years?
- How old is the kitchen you are currently remodeling?
Premium Statistics
- Total sales of home improvement retailers in the United States from 2008 to 2021 (in billion U.S. dollars)
- Growth of the home improvement products market in the United States from 2010 to 2016
- Market value of home care in the United States from 2013 to 2018 (in million U.S. dollars)*
- Average annual home improvement expenditure per owner in the United States between 2011 and 2015, by age group (in U.S. dollars)
- Average home improvement expenditure per owner in the United States from 1995 to 2025 (in billion U.S. dollars)
- Total sales of do-it-yourself lumberyards in the United States from 2014 to 2021 (in billion U.S. dollars)
- Sales per square feet of selling areas in DIY lumberyards in the United States from 2009 to 2016 (in U.S. dollars)
- Median size of DIY lumberyard transactions per consumer in the United States from 2010 to 2016 (in U.S. dollars)
- Total sales of home centers in the United States from 2014 to 2021 (in billion U.S. dollars)
- Sales per square feet of selling areas in home centers in the United States from 2009 to 2016 (in U.S. dollars)
- Hardware store sales in the United States from 1992 to 2016 (in billion U.S. dollars)
- Total sales of hardware stores in the United States from 2014 to 2021 (in billion U.S. dollars)
- Sales per square feet of selling areas in hardware stores in the United States from 2009 to 2016 (in U.S. dollars)
- Median size of hardware store transactions per consumer in the United States from 2009 to 2016 (in U.S. dollars)
- Sales of the leading home improvement chains in the United States in 2016 (in billion U.S. dollars)*
- Leading hardware and home improvement retailers in the United States in 2017, based on retail sales (in billion U.S. dollars)*
- Leading hardware and home improvement retailers in the United States in 2017, based on retail sales per store (in million U.S. dollars)*
- Number of stores of the leading hardware and home improvement retailers in the United States in 2017
- Predicted sales of home improvement retailers in the United States from 2013 to 2018 (in billion U.S. dollars)
- Do-it-yourself sales in the United States from 2013 to 2021, by store type (in billion U.S. dollars)
- Do-it-yourself retail sales in the United States in 2017, by month* (in billion U.S. dollars)
- Revenue of the leading full-service remodeling companies in the United States in 2017 and 2018 (in million U.S. dollars)
- Revenue of the leading replacement contractors in the United States in 2017 and 2018 (in million U.S. dollars)
- Global net sales of the Home Depot from 2007 to 2017 (in million U.S. dollars)
- Percentage of global net sales of the Home Depot from 2013 to 2017, by product category
- Home Depot's advertising spending in the United States from 2012 to 2017 (in million U.S. dollars)
- Total number of Home Depot stores worldwide from 2011 to 2017, by country
- U.S. states with the most Home Depot stores in 2017
- Number of stores of the Home Depot and Lowe's from 2011 to 2017
- Global net sales of Lowe's from 2007 to 2017 (in million U.S. dollars)
- Global net sales of Lowe's from 2015 to 2017, by product category (in million U.S. dollars)
- Average amount spent by consumers at the Home Depot and Lowe's from 2011 to 2017 (in U.S. dollars)
- Sales per square foot of the Home Depot and Lowe's in 2017 (in U.S. dollars)
- Average per owner home improvement spending in the United States from 2001 to 2015 (in U.S. dollars)*
- Leading home improvement store chains in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)
- Percentage of consumers in the United States who purchased items at national/regional home improvement retailers in the past 3 months as of May 2017
- Percentage of consumers in the United States who purchased items at local/independent home improvement retailers in the past 3 months as of May 2017
- Market share of the big box industry in the United States from 1992 to 2011*
- Leading walk-behind lawn mower brands in the United States in 2012, by customer satisfaction (based on a 1,000 point scale)
- What is your favorite home improvement chain?
- Share of consumer spending on home improvement in the United States in 2012, by store type
- Where do you get home improvement project information?*
- What types of coupons do you like most?
- Do you ever use coupons when shopping for hardware, home improvement or building supply products?
- Number of do-it-yourself home improvement installations in the United States in 2007 and 2009, by project type (in thousands)
- Total expenditure of home improvements/repairs in the United States in 2007 and 2009, by project type (in million U.S. dollars)
- Average expenditure of home improvements/repairs in the United States in 2007 and 2009, by project type (in U.S. dollars)
- Quarterly change in sales in the DIY and hardware sector in Spain 2013-2014
- Warehouse sales share of Ace Hardware worldwide in 2017, by product class
- Top updated outdoor non-structural features among homeowners in the United States in 2017*
- Number of enterprises manufacturing wire products, chains and springs in Italy in 2014 and 2015, by legal form
- Sales value of iron or steel chain parts in the United Kingdom (UK) from 2009 to 2016 (in thousand British pounds)
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