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Leading home improvement store chains in the U.S. 2018, by customer satisfaction
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Leading home improvement store chains in the U.S. 2018, by customer satisfaction
Leading home improvement store chains in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)
by Liam O'Connell,
last edited
Aug 9, 2019
Out of the key retailers competing within the home improvement and do it yourself (DIY) industry in the United States, Menards was the most satisfying home improvement retail store for customers with a score of 836 out of 1,000 in 2018. The Home Depot, Lowe’s, and Ace Hardware are other big names in home improvement retail in the United States.
Home improvement retail in the United States
The U.S. home improvement industry has witnessed steady sales growth over the past years, with this trend expected to continue in the coming years. The average home improvement spend of U.S. homeowners also highlights the fact that people are putting substantial sums of money into home repair, home improvement and remodeling projects. The Home Depot and Lowe’s dominate the U.S. market, with retail sales dwarfing those of Ace Hardware and Menards. Interestingly, Ace Hardware was the market leader in terms of the number of hardware and home improvement retail stores in operation throughout the United States. Choosing which home improvement retailer to go to is not the only challenge faced by U.S. consumers when undertaking a home improvement project. Finding time is, for example, another big issue cited by homeowners.
Leading home improvement store chains in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)
| Home improvement chain | Customer satisfaction (based on a 1,000 point scale) |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| Home improvement chain | Customer satisfaction (based on a 1,000 point scale) |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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by Liam O'Connell,
last edited
Aug 9, 2019
Out of the key retailers competing within the home improvement and do it yourself (DIY) industry in the United States, Menards was the most satisfying home improvement retail store for customers with a score of 836 out of 1,000 in 2018. The Home Depot, Lowe’s, and Ace Hardware are other big names in home improvement retail in the United States.
Home improvement retail in the United States
The U.S. home improvement industry has witnessed steady sales growth over the past years, with this trend expected to continue in the coming years. The average home improvement spend of U.S. homeowners also highlights the fact that people are putting substantial sums of money into home repair, home improvement and remodeling projects. The Home Depot and Lowe’s dominate the U.S. market, with retail sales dwarfing those of Ace Hardware and Menards. Interestingly, Ace Hardware was the market leader in terms of the number of hardware and home improvement retail stores in operation throughout the United States. Choosing which home improvement retailer to go to is not the only challenge faced by U.S. consumers when undertaking a home improvement project. Finding time is, for example, another big issue cited by homeowners.
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- Release date
- June 2018
- Region
- United States
- Survey time period
- 2018
- Supplementary notes
- Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction based on performance in five factors: staff and service, store facility, merchandise, price and sales promotions.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- June 2018
More information
- Region
- United States
- Survey time period
- 2018
- Supplementary notes
- Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction based on performance in five factors: staff and service, store facility, merchandise, price and sales promotions.
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Statistics on "Home improvement retail industry in the U.S."
- Home Improvement Market Overview
The most important statistics
- Market value of home care in the United States from 2015 to 2020 (in million U.S. dollars)*Home care, repair, and improvement market value in the U.S. 2015-2020
- Total sales of home improvement in the United States from 2008 to 2022 (in billion U.S. dollars)Total sales of home improvement in the U.S. 2008-2022
- Total sales of hardware stores in the United States from 2013 to 2022 (in billion U.S. dollars)*Total sales of hardware stores in the U.S. 2013-2022
- Total sales of home centers in the United States from 2013 to 2022 (in billion U.S. dollars)*Total sales of home centers in the U.S. 2013-2022
- Total sales of do-it-yourself lumberyards in the United States from 2013 to 2022 (in billion U.S. dollars)*Total sales of DIY lumberyards in the U.S. 2013-2022
- Growth of the home improvement products market in the United States from 2017 to 2019Growth of the home improvement products market in the U.S. 2017-2019
- Key Figures of Home Improvement Retail
The most important statistics
- Revenue of the leading full-service remodeling companies in the United States in 2017 and 2018 (in million U.S. dollars)Leading full-service remodeling companies in the U.S. 2017-2018
- Revenue of the leading replacement contractors in the United States in 2017 and 2018 (in million U.S. dollars)Leading replacement contractors in the U.S. 2017-2018
- Sales of the leading home improvement chains in the United States in 2017 (in billion U.S. dollars)*Sales of the leading home improvement chains in the U.S. 2017
- Hardware store sales in the United States from 1992 to 2017 (in billion U.S. dollars)Hardware store sales in the United States from 1992 to 2017
- Building material, garden equipment, and supplies dealer sales in the United States from 1992 to 2017 (in billion U.S. dollars)Building material and garden equipment dealer sales in the U.S. from 1992 to 2017
- Paint and wallpaper store sales in the United States from 1992 to 2017 (in billion U.S. dollars)Paint and wallpaper store sales in the United States from 1992 to 2017
- Do-it-yourself sales in the United States for 2018, by store type (in billion U.S. dollars)DIY sales in the U.S. 2018, by store type
- Most popular online stores in the DIY, garden and pets segment in the United States in 2018, by e-commerce net sales (in million U.S. dollars)DIY, garden & pets: top 5 online stores in the United States in 2018, by net sales
- Leading Home Improvement & Hardware Retailers
The most important statistics
- Leading hardware and home improvement retailers in the United States in 2018, based on retail sales (in billion U.S. dollars)*Leading hardware and home improvement retailers in the U.S. 2018, based on sales
- Leading hardware and home improvement retailers in the United States in 2018, based on retail sales per store (in million U.S. dollars)*Leading home improvement retailers in the U.S. in 2018, based on sales per store
- Number of stores of the leading hardware and home improvement retailers in the United States in 2018Number of stores of the leading home improvement retailers in the U.S. 2018
- Global net sales of the Home Depot from 2007 to 2018 (in million U.S. dollars)Global net sales of the Home Depot from 2007 to 2018
- Global net sales of Lowe's from 2007 to 2018 (in million U.S. dollars)Global net sales of Lowe's from 2007 to 2018
- Global revenue of Ace Hardware from 2007 to 2018 (in million U.S. dollars)Global revenue of Ace Hardware 2007-2018
- Retail sales of Menards in the United States from 2011 to 2016 (in billion U.S. dollars)Menards' retail sales in the United States from 2011 to 2016
- Number of customer transactions at the Home Depot and Lowe's worldwide from 2011 to 2018 (in millions)Number of customer transactions at the Home Depot and Lowe's worldwide 2011-2018
- Consumer Behavior
The most important statistics
- Average annual home improvement spend per homeowner in the United States from 2014 to 2017 (in U.S. dollars)*Annual home improvement spending per homeowner in the United States from 2014 to 2017
- Home improvement projects made by homeowners in the previous twelve months in the United States as of 2018*Completed home improvement projects by U.S. homeowners in 2018
- Home improvement projects planned by homeowners in the United States in 2018*Planned home improvement project from U.S. homeowners in 2018
- Homeowners' home improvement spending plans for the next 12 months in the United States in 2017*Planned home improvement spend in the U.S. as of 2017
- Leading home improvement store chains in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)Leading home improvement store chains in the U.S. 2018, by customer satisfaction
- Percentage of consumers in the United States who purchased items at national/regional home improvement retailers in the past 3 months as of May 2017Share of U.S. consumers buying home improvement items at national retailers May 2017
- Percentage of consumers in the United States who purchased items at local/independent home improvement retailers in the past 3 months as of May 2017Share of U.S. consumers purchasing home improvement items at local retailers May 2017
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Statistics
- Share of consumer spending on home improvement in the U.S. 2012, by store type
- Favorite home improvement chains in the U.S. 2012
- Market share of the big box industry in the U.S. 1992-2011
- Sources for U.S. consumers of obtaining home improvement information 2012
- Leading walk-behind lawn mower brands in the U.S. 2012, by customer satisfaction
- Size of the global garden mower market from 2018 to 2025
- Menards' revenue in the United States from 2010 to 2016
- Coupon preference by consumers in the United States 2011, by type
- Coupon usage when shopping for home improvement products in the U.S. 2011
- Number of DIY home improvements in the U.S. 2007-2009, by project type
- Planned home renovations worldwide 2013, by project type
- Planned home renovation projects in the U.S. in the next 2 years 2014
- Biggest factor influencing home improvement projects in the U.S. 2014
- U.S. consumers hiring intention to perform home improvement plans 2014
- Mean home improvements/repairs spendings in the U.S. 2007-2009, by project type
- Purchase intention for power tools in the U.S. 2017
- Value of the U.S. Maker Faire market 2012-2020
- Copper chains: sales value in the United Kingdom (UK) 2008 to 2016
- Leading window and patio doors brands in the U.S. 2018, by customer satisfaction
- Italy: survey on DIY room redecoration and maintenance 2018
Studies
- DIY, home improvement and gardening market in Italy
- DIY and home improvement market in Canada
- DIY and home improvement market in the United Kingdom (UK)
- Home improvement retail industry in the U.S.
- DIY and home improvement market in Europe
- Kingfisher Annual Report and Accounts 2017/18
- Builder - Brand Use Study 2018
- Consumer Housing Trends Report 2018
- Hardware Retailing Industry Annual Report 2018
- Overview of U.S. Renovation in 2018 and 2019
- Rona Annual Report 2014
- GDS report - Monitoraggio 2018
- Consumer Housing Trends Report 2017
- Rona Annual Report 2015
- Overview of U.S. Renovation in 2017 and 2018
Statistics on "Home improvement retail industry in the U.S."
- Market value of home care in the United States from 2015 to 2020 (in million U.S. dollars)*
- Total sales of home improvement in the United States from 2008 to 2022 (in billion U.S. dollars)
- Total sales of hardware stores in the United States from 2013 to 2022 (in billion U.S. dollars)*
- Total sales of home centers in the United States from 2013 to 2022 (in billion U.S. dollars)*
- Total sales of do-it-yourself lumberyards in the United States from 2013 to 2022 (in billion U.S. dollars)*
- Growth of the home improvement products market in the United States from 2017 to 2019
- Revenue of the leading full-service remodeling companies in the United States in 2017 and 2018 (in million U.S. dollars)
- Revenue of the leading replacement contractors in the United States in 2017 and 2018 (in million U.S. dollars)
- Sales of the leading home improvement chains in the United States in 2017 (in billion U.S. dollars)*
- Hardware store sales in the United States from 1992 to 2017 (in billion U.S. dollars)
- Building material, garden equipment, and supplies dealer sales in the United States from 1992 to 2017 (in billion U.S. dollars)
- Paint and wallpaper store sales in the United States from 1992 to 2017 (in billion U.S. dollars)
- Do-it-yourself sales in the United States for 2018, by store type (in billion U.S. dollars)
- Most popular online stores in the DIY, garden and pets segment in the United States in 2018, by e-commerce net sales (in million U.S. dollars)
- Leading hardware and home improvement retailers in the United States in 2018, based on retail sales (in billion U.S. dollars)*
- Leading hardware and home improvement retailers in the United States in 2018, based on retail sales per store (in million U.S. dollars)*
- Number of stores of the leading hardware and home improvement retailers in the United States in 2018
- Global net sales of the Home Depot from 2007 to 2018 (in million U.S. dollars)
- Global net sales of Lowe's from 2007 to 2018 (in million U.S. dollars)
- Global revenue of Ace Hardware from 2007 to 2018 (in million U.S. dollars)
- Retail sales of Menards in the United States from 2011 to 2016 (in billion U.S. dollars)
- Number of customer transactions at the Home Depot and Lowe's worldwide from 2011 to 2018 (in millions)
- Average amount spent by consumers at the Home Depot and Lowe's from 2011 to 2018 (in U.S. dollars)
- Sales per square foot of the Home Depot and Lowe's in 2018 (in U.S. dollars)
- Average annual home improvement spend per homeowner in the United States from 2014 to 2017 (in U.S. dollars)*
- Home improvement projects made by homeowners in the previous twelve months in the United States as of 2018*
- Home improvement projects planned by homeowners in the United States in 2018*
- Homeowners' home improvement spending plans for the next 12 months in the United States in 2017*
- Leading home improvement store chains in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)
- Percentage of consumers in the United States who purchased items at national/regional home improvement retailers in the past 3 months as of May 2017
- Percentage of consumers in the United States who purchased items at local/independent home improvement retailers in the past 3 months as of May 2017
- Share of consumer spending on home improvement in the United States in 2012, by store type
- What is your favorite home improvement chain?
- Market share of the big box industry in the United States from 1992 to 2011*
- Where do you get home improvement project information?*
- Leading walk-behind lawn mower brands in the United States in 2012, by customer satisfaction (based on a 1,000 point scale)
- Lawn mower market value worldwide from 2018 to 2025 (in billion U.S. dollars)
- Revenue of Menards in the United States from 2010 to 2016 (in billion U.S. dollars)
- What types of coupons do you like most?
- Do you ever use coupons when shopping for hardware, home improvement or building supply products?
- Number of do-it-yourself home improvement installations in the United States in 2007 and 2009, by project type (in thousands)
- Which of the following types of projects are you planning in the next 2 years?
- Which of the following do you plan to do in the next 2 years?
- What is the primary reason you plan to undertake home improvement projects in 2014?
- Which of the following describes your plans for most of your home improvement project?
- Average expenditure of home improvements/repairs in the United States in 2007 and 2009, by project type (in U.S. dollars)
- Which (power) tools do you plan to buy in the next 12 months?
- Value of the Maker Faire market in the United States from 2012 to 2020 (in billion U.S. dollars)
- Sales value of copper chains in the United Kingdom (UK) from 2008 to 2016 (in thousand British pounds)
- Leading window and patio doors brands in the manufacturing segment in the United States in 2018, by customer satisfaction (based on a 1,000 point scale)
- Who carried out the work?
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