Trust that personal information is handled properly UK 2020

This survey illustrates public opinion regarding how personal information is handled by organisations in the United Kingdom (UK) from 2017 to 2020. Overall, the share of those with a high level of trust and confidence had dropped between 2019 and 2020, falling to 27 percent.

How much trust and confidence do you have in companies and organizations storing and using your personal information?

Characteristic	2017	2018	2019	2020
NET: High trust and confidence	21%	34%	32%	27%
5 - A great deal	4%	6%	6%	6%
4	17%	28%	27%	21%
3	41%	30%	30%	45%
2	24%	28%	28%	18%
1 - none at all	14%	9%	10%	10%
NET: Low trust and confidence	38%	36%	38%	28%

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Release date

August 2020

More information

Region

United Kingdom

Survey time period

25th June to 6th July 2020

Number of respondents

2,150 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

2017: n = 2,049
2018: n = 2,131
2019: n = 2,259

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