Customer satisfaction with customer service on buses in the United Kingdom 2013
How would you rate the politeness/helpfulness of staff on local buses?
This statistic indicates how bus users and non-users rate the politeness and helpfulness of bus service staff in the United Kingdom (UK), based on responses from a survey carried out in March 2013. 60 percent of users rate the customer service on buses as fairly or very good while only just over a quarter of non-users do the same. Almost half of non-users, however, do not know what the customer service quality is like.
How would you rate the politeness/helpfulness of staff on local buses?
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| Bus users | Bus non-users | |
|---|---|---|
| Very / fairly good | 60% | 27% |
| Neither good nor poor | 25% | 18% |
| Very / fairly poor | 12% | 8% |
| Don't know | 3% | 47% |
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Statistics on "Public buses in the United Kingdom"
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