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Customer satisfaction with customer service on buses in the United Kingdom 2013
Customer satisfaction with customer service on buses in the United Kingdom 2013
How would you rate the politeness/helpfulness of staff on local buses?
by Statista Research Department,
last edited
Oct 29, 2013
This statistic indicates how bus users and non-users rate the politeness and helpfulness of bus service staff in the United Kingdom (UK), based on responses from a survey carried out in March 2013. 60 percent of users rate the customer service on buses as fairly or very good while only just over a quarter of non-users do the same. Almost half of non-users, however, do not know what the customer service quality is like.
How would you rate the politeness/helpfulness of staff on local buses?
Loading statistic...
| Bus users | Bus non-users | |
|---|---|---|
| Very / fairly good | 60% | 27% |
| Neither good nor poor | 25% | 18% |
| Very / fairly poor | 12% | 8% |
| Don't know | 3% | 47% |
| Bus users | Bus non-users | |
|---|---|---|
| Very / fairly good | 60% | 27% |
| Neither good nor poor | 25% | 18% |
| Very / fairly poor | 12% | 8% |
| Don't know | 3% | 47% |
© Statista 2019
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Source: Department for Transport (UK)
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Description
Source
More information
by Statista Research Department,
last edited
Oct 29, 2013
This statistic indicates how bus users and non-users rate the politeness and helpfulness of bus service staff in the United Kingdom (UK), based on responses from a survey carried out in March 2013. 60 percent of users rate the customer service on buses as fairly or very good while only just over a quarter of non-users do the same. Almost half of non-users, however, do not know what the customer service quality is like.
- Source
- Department for Transport (UK)
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
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- Release date
- October 2013
- Region
- United Kingdom
- Survey time period
- March 2013
- Number of respondents
- 904 respondents
- Age group
- 16 years and older
- Method of interview
- Face-to-face interviews, telephone interviews
Source
- Source
- Department for Transport (UK)
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- October 2013
More information
- Region
- United Kingdom
- Survey time period
- March 2013
- Number of respondents
- 904 respondents
- Age group
- 16 years and older
- Method of interview
- Face-to-face interviews, telephone interviews
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Statistics on "Public buses in the United Kingdom"
- Bus Journeys
The most important statistics
- Volume of bus and coach passenger transport in the United Kingdom (UK) from 2006 to 2017 (in million passenger-kilometers)Passengers transported by coach and bus in the United Kingdom (UK) 2006-2017
- Number of passenger journeys on buses in Great Britain (UK) from 2015/2016 to 2018, by region (in million journeys)Bus passenger journeys made in Great Britain 2015-2018, by region
- Number of bus journeys taken with concession fares in Great Britain (UK) in 2017/2018, by region (in million passenger journeys)Concessionary bus journeys across the Great Britain (UK) 2017/2018, by region
- Total distance travelled annually by bus or coach in Great Britain from 1960 to 2017 (in billion passenger-kilometers)Total distance travelled by bus or coach Great Britain 1960-2017
- Number of buses/coaches skidding or overturning on the road in Great Britain (UK) in 2017, by road surface conditionBuses skidding/overturning on roads in Great Britain 2017, by road condition
- Frequency of travel by local bus in Great Britain in 2007 and 2017Frequency of using local buses in Great Britain 2007-2017
- Average weekly household expenditure on bus and coach fares in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)Bus and coach fares: Weekly household expenditure in the UK 2018, by age
- Average weekly household expenditure on bus and coach fares in the United Kingdom (UK) in 2018, by gross income decile group* (in GBP)Bus and coach fares: Weekly household expenditure in the UK 2018, by gross income
- Leading bus operators
The most important statistics
- Annual turnover of United Kingdom based Arriva UK Bus from 2013 to 2017 (in 1,000 GBP)Turnover of Arriva UK Bus 2013-2017
- Annual revenue of United Kingdom based FirstGroup in 2018, business segment (in million GBP)Annual revenue of FirstGroup 2018, by business segment
- Annual revenue of United Kingdom based Go-Ahead Group in 2018, by business segment (in million GBP)Total revenue of Go-Ahead Group 2018, by business segment
- Annual revenue of United Kingdom based National Express Group in 2017, by segment (in million GBP)Total revenue of National Express Group 2017, by segment
- Annual revenue of United Kingdom based Stagecoach Group in 2018, by business segment (in million GBP)Annual revenue of Stagecoach Group 2018, by segment
- New bus registrations
The most important statistics
- Number of new bus and coach registrations in the United Kingdom (UK) in 2018, by bus manufacturerNew bus and coach registrations in the UK 2018, by manufacturer
- Number of new Ford bus/coach registrations in the United Kingdom (UK) from the third quarter 2016 to fourth quarter 2018 (in units)Ford: new bus and coach registrations in the UK 2016-2018, by quarter
- Number of new Alexander Dennis bus/coach registrations in the United Kingdom (UK) from the third quarter of 2016 to the fourth quarter of 2018 (in units)Alexander Dennis: new bus and coach registrations in the UK 2016-2018, by quarter
- Number of new Mercedes bus/coach registrations in the United Kingdom (UK) from the third quarter of 2016 to the fourth quarter of 2018 (in units)Mercedes: new bus and coach registrations in the UK 2016-2018, by quarter
- Number of new Volvo bus/coach registrations in the United Kingdom (UK) from Q3 2016 to Q3 2018 (in units)Volvo: new bus and coach registrations in the UK 2016-2018, by quarter
- Number of new Wrightbus bus/coach registrations in the United Kingdom (UK) from 3rd quarter of 2016 to 4th quarter of 2018 (in units)Wrightbus: new bus and coach registrations in the United Kingdom 2016-2018
- Number of new Optare bus/coach registrations in the United Kingdom (UK) from Q3 2016 to Q4 2018 (in units)Optare: new bus and coach registrations in the UK 2016-2018, by quarter
- Number of new Scania bus/coach registrations in the United Kingdom (UK) from Q3 2016 to Q2 2018 (in units)Scania: new bus and coach registrations in the UK 2016-2018, by quarter
- Upkeep And Maintenance
The most important statistics
- Operating costs for buses in Great Britain excluding London from 2004/2005 to 2017/2018 (in million GBP)**Local bus services operating costs in Great Britain 2004-2018
- Amount of diesel fuel consumed annually in the operation of buses and coaches in the United Kingdom (UK) between 2000 and 2016 (in million tonnes)Diesel fuel consumed by buses/coaches in the United Kingdom (UK) 2000-2016
- Number of buses in use as public service vehicles across Great Britain (UK) in 2017/2018, by region (in 1,000)Number of buses across Great Britain (UK) 2017/2018, by region
- Buses average licence values in Great Britain (UK) between 2007/08 and 2017/18 (in GBP)Average licence values for buses in Great Britain (UK) 2007-2018
- Average age of buses in use as public service vehicles in Great Britain (UK) 2017/2018, by region (in years)Average age of the bus fleet in use across Great Britain (UK) 2017/2018, by region
- Share of buses that were disability accessible in Great Britain (UK) from 2004/2005 to 2017/2018*Share of buses with disability access Great Britain (UK) 2004-2018
- Share of buses monitored by CCTV in Great Britain from 2004/2005 to 2017/2018Percentage of buses with CCTV in Great Britain 2004-2018
- Number of people employed by local bus operators in Great Britain from 2004/2005 to 2017/2018, by type (in 1,000s)Employment by local bus operators in Great Britain 2004-2018, by type
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Customer satisfaction with bus frequency in the United Kingdom 2013
- Customer satisfaction with bus timetable information in the United Kingdom 2013
- Customer satisfaction with bus reliability in the United Kingdom 2013
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- Opinion on bus travel in the United Kingdom 2013
- Opinion on bus travel if fares were cheaper in the United Kingdom 2013
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- Customer satisfaction with bus comfort in the United Kingdom 2013
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- Customer satisfaction with personal safety on buses in the United Kingdom 2013
- Customer satisfaction with local bus fares in the United Kingdom 2013
- Single journey including zone 1 price on London buses in the UK 2000-2014
- Single journey cash and oyster price on London buses in the UK 2004-2016
- Registration of buses and coaches in France 2013-2017
- Passenger carrying capacity of public light buses in Hong Kong 2018, by operator
- Registration of buses and coaches in Germany 2013-2017
- Registration of buses and coaches in Italy 2013-2017
Studies
- Public transport in Japan
- Public transport in the United Kingdom
- Public transport in Italy
- Long-distance bus market in Germany
- Public buses in the United Kingdom
- Driving in the United Kingdom
- Bilancio 2016 - Gruppo ATM
- Bilancio 2017 - Gruppo ATM
- Car sharing in Germany
- Årsrapport 2018 Kollektivtrafikbarometern
- Metrolinx 2014-2015 Annual Report
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Statistics on "Public buses in the United Kingdom"
- Volume of bus and coach passenger transport in the United Kingdom (UK) from 2006 to 2017 (in million passenger-kilometers)
- Number of passenger journeys on buses in Great Britain (UK) from 2015/2016 to 2018, by region (in million journeys)
- Number of bus journeys taken with concession fares in Great Britain (UK) in 2017/2018, by region (in million passenger journeys)
- Total distance travelled annually by bus or coach in Great Britain from 1960 to 2017 (in billion passenger-kilometers)
- Number of buses/coaches skidding or overturning on the road in Great Britain (UK) in 2017, by road surface condition
- Frequency of travel by local bus in Great Britain in 2007 and 2017
- Average weekly household expenditure on bus and coach fares in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)
- Average weekly household expenditure on bus and coach fares in the United Kingdom (UK) in 2018, by gross income decile group* (in GBP)
- Annual turnover of United Kingdom based Arriva UK Bus from 2013 to 2017 (in 1,000 GBP)
- Annual revenue of United Kingdom based FirstGroup in 2018, business segment (in million GBP)
- Annual revenue of United Kingdom based Go-Ahead Group in 2018, by business segment (in million GBP)
- Annual revenue of United Kingdom based National Express Group in 2017, by segment (in million GBP)
- Annual revenue of United Kingdom based Stagecoach Group in 2018, by business segment (in million GBP)
- Number of new bus and coach registrations in the United Kingdom (UK) in 2018, by bus manufacturer
- Number of new Ford bus/coach registrations in the United Kingdom (UK) from the third quarter 2016 to fourth quarter 2018 (in units)
- Number of new Alexander Dennis bus/coach registrations in the United Kingdom (UK) from the third quarter of 2016 to the fourth quarter of 2018 (in units)
- Number of new Mercedes bus/coach registrations in the United Kingdom (UK) from the third quarter of 2016 to the fourth quarter of 2018 (in units)
- Number of new Volvo bus/coach registrations in the United Kingdom (UK) from Q3 2016 to Q3 2018 (in units)
- Number of new Wrightbus bus/coach registrations in the United Kingdom (UK) from 3rd quarter of 2016 to 4th quarter of 2018 (in units)
- Number of new Optare bus/coach registrations in the United Kingdom (UK) from Q3 2016 to Q4 2018 (in units)
- Number of new Scania bus/coach registrations in the United Kingdom (UK) from Q3 2016 to Q2 2018 (in units)
- Number of ultra-low emission buses and coaches licensed in the United Kingdom (UK) between Q1 2010 and Q3 2018
- Operating costs for buses in Great Britain excluding London from 2004/2005 to 2017/2018 (in million GBP)**
- Amount of diesel fuel consumed annually in the operation of buses and coaches in the United Kingdom (UK) between 2000 and 2016 (in million tonnes)
- Number of buses in use as public service vehicles across Great Britain (UK) in 2017/2018, by region (in 1,000)
- Buses average licence values in Great Britain (UK) between 2007/08 and 2017/18 (in GBP)
- Average age of buses in use as public service vehicles in Great Britain (UK) 2017/2018, by region (in years)
- Share of buses that were disability accessible in Great Britain (UK) from 2004/2005 to 2017/2018*
- Share of buses monitored by CCTV in Great Britain from 2004/2005 to 2017/2018
- Number of people employed by local bus operators in Great Britain from 2004/2005 to 2017/2018, by type (in 1,000s)
- Gross average weekly earnings of bus and coach drivers in Great Britain from 2006 to 2016 (in GBP)**
- How would you rate the frequency of local bus services?
- Overall, how would you rate the availability of information about bus times before the start of your journey?
- How would you rate the reliability and punctuality of local bus services?
- How would you rate the simplicity of bus routes/the number of changes that you have to make?
- Do you agree with the following statement: I would only travel by bus if there was no other way of getting there
- Do you agree with the following statement: I would use buses (more often) if the fares were cheaper
- How would you rate the availability of information about bus fares before the start of your journey?
- How would you rate the on-board comfort of travelling on local buses?
- How would you rate the levels of personal safety from crime or threatening behaviour at local bus stops?
- Do you agree with the following statement: I would use buses (more often) if it was more difficult to find somewhere to park the car
- Do you agree with the following statement: I would use buses (more often) if a charge was introduced to drive by car into the town or city centre
- How would you rate the levels of personal safety from crime or threatening behaviour when travelling?
- How would you rate the cost of local bus fares?
- Price of a single journey including zone 1 paid with cash on London buses from 2000 to 2014 (in GBP)
- Price of a single journey including zone 1 on London buses from 2004 to 2016, paying by cash and oyster PAYG peak rate (in GBP)
- Bus and coach registrations in France in the years from 2013 to 2017
- Passenger carrying capacity of public light buses in Hong Kong as of end of October 2018, by operator
- Bus and coach registrations in Germany in the years from 2013 to 2017
- Bus and coach registrations in Italy in the years from 2013 to 2017
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