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Communication method preference for checking bank balance in the UK 2005-2013

This statistic displays communication method preference for checking your bank balance in the United Kingdom from 2005 to 2013. In 2013, 40 percent of respondents reported checking their bank balance via e-mail or website, while the preferred communication method was meeting in person in 2005, as well as 2009.

Which one of these communication methods do you prefer for checking your bank balance?*

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Release date

April 2014


United Kingdom

Survey time period

October to November 2013**

Number of respondents


Age group

16 years and older

Method of interview

Face-to-face interview

Supplementary notes

* The original survey question was: "Please use this list to say which one way you would prefer to make contact for a few different reasons that I’ll read out." (Prompted responses)
** Previous dates of survey are available from Ofcom.
*** n (2005) = 3,244; n (2009) = 1,012; n (2012) = 1,805; n (2013) = 1,642.

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Statistics on "Banking channels in the United Kingdom (UK)"

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