• Online banking usage by device Great Britain 2014-2020

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This statistic displays the findings of a survey on the penetration of online banking in Great Britain (GB) from the first quarter of 2014 to the first quarter of 2020. During the most recent wave conducted by Ipsos Mori Capibus, it was found that 58 percent of individuals (aged 15 and above) reported having done online banking via smartphone within the three months prior to the survey in the first quarter of 2020. Over the period in question, online banking penetration was lowest among smartphone owners in the first quarter of 2014, at 31 percent.

Penetration of online banking in Great Britain from first quarter of 2014 to first quarter of 2020, by device

Characteristic	Tablet owners	Smartphone owners
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Release date

April 2020

More information

Region

United Kingdom (Great Britain)

Survey time period

1st quarter 2014 to 1st quarter 2020

Number of respondents

1,004 respondents

Age group

15 years and older

Method of interview

Face-to-face interview

Supplementary notes

* Q2 2018, Q2 & Q4 2019 data was not provided by the source.

** Refers to individuals aged 15-34.
Data for surveys previous to 2019 published earlier by the source.