Highest-rated luxury hotel brands in North America as of March 2020
As of March 2020, U.S. and Canadian hotel guests rated The Luxury Collection the best luxury hotel, with an overall score of 896 out of 1,000.
What defines luxury?
There is no universally agreed upon definition of what differentiates a luxury hotel from, for example, an upper upscale hotel. As hotels have started to focus not just on amenities but also the overall customer experience, the lines between different hotel tiers have become increasingly blurred. Many hotels that aren’t top of the market use the word ‘luxury’ for marketing purposes, further complicating the matter. There may also be regional differences in standards. As such, any categorization of luxury hotels is somewhat arbitrary, but will generally be designed to capture the hotels which provide the best in amenities, customer service, design and overall customer experience.
The U.S. hotel industry
The U.S. hotel industry generated 218 billion U.S dollars in revenue in 2018 – around 36.5 percent of the global total. The industry has also seen strong and consistent growth recently, with total revenue increasing from 84.7 billion U.S. dollars in 2009. This growth can at least in part be attributed to increases in efficiency, with both the occupancy rate and revenue per room improving considerably over this time.
What defines luxury?
There is no universally agreed upon definition of what differentiates a luxury hotel from, for example, an upper upscale hotel. As hotels have started to focus not just on amenities but also the overall customer experience, the lines between different hotel tiers have become increasingly blurred. Many hotels that aren’t top of the market use the word ‘luxury’ for marketing purposes, further complicating the matter. There may also be regional differences in standards. As such, any categorization of luxury hotels is somewhat arbitrary, but will generally be designed to capture the hotels which provide the best in amenities, customer service, design and overall customer experience.
The U.S. hotel industry
The U.S. hotel industry generated 218 billion U.S dollars in revenue in 2018 – around 36.5 percent of the global total. The industry has also seen strong and consistent growth recently, with total revenue increasing from 84.7 billion U.S. dollars in 2009. This growth can at least in part be attributed to increases in efficiency, with both the occupancy rate and revenue per room improving considerably over this time.
