Highest-rated luxury hotel brands in North America as of May 2019

As of May 2019, U.S. and Canadian hotel guests rated The Ritz Carlton the best luxury hotel, with an overall score of 881 out of 1,000.

What defines luxury?

There is no universally agreed upon definition of what differentiates a luxury hotel from, for example, an upper upscale hotel. As hotels have started to focus not just on amenities but also the overall customer experience, the lines between different hotel tiers have become increasingly blurred. Many hotels that aren’t top of the market use the word ‘luxury’ for marketing purposes, further complicating the matter. There may also be regional differences in standards. As such, any categorization of luxury hotels is somewhat arbitrary, but will generally be designed to capture the hotels which provide the best in amenities, customer service, design and overall customer experience.

The U.S. hotel industry

The U.S. hotel industry generated 208 billion U.S dollars in revenue in 2017 – around 36.5 percent of the global total. The industry has also seen strong and consistent growth recently, with total revenue increasing from 133.3 billion U.S. dollars in 2009. This growth can at least in part be attributed to increases in efficiency, with both the occupancy rate and revenue per room improving considerably over this time.

Highest-rated luxury hotel brands in North America as of May 2019

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Release date

July 2019


North America

Survey time period

June 2018 to May 2019

Number of respondents

44,890 respondents

Special properties

reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
Included in this segment but not ranked due to small sample size are Destination Hotels and Luxury Collection.

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