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Highest-rated luxury hotel brands in North America as of May 2019
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Highest-rated luxury hotel brands in North America as of May 2019
Highest-rated luxury hotel brands in North America as of May 2019
by S. Lock,
last edited
Aug 9, 2019
As of May 2019, U.S. and Canadian hotel guests rated The Ritz Carlton the best luxury hotel, with an overall score of 881 out of 1,000.
What defines luxury?
There is no universally agreed upon definition of what differentiates a luxury hotel from, for example, an upper upscale hotel. As hotels have started to focus not just on amenities but also the overall customer experience, the lines between different hotel tiers have become increasingly blurred. Many hotels that aren’t top of the market use the word ‘luxury’ for marketing purposes, further complicating the matter. There may also be regional differences in standards. As such, any categorization of luxury hotels is somewhat arbitrary, but will generally be designed to capture the hotels which provide the best in amenities, customer service, design and overall customer experience.
The U.S. hotel industry
The U.S. hotel industry generated 208 billion U.S dollars in revenue in 2017 – around 36.5 percent of the global total. The industry has also seen strong and consistent growth recently, with total revenue increasing from 133.3 billion U.S. dollars in 2009. This growth can at least in part be attributed to increases in efficiency, with both the occupancy rate and revenue per room improving considerably over this time.
Highest-rated luxury hotel brands in North America as of May 2019
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by S. Lock,
last edited
Aug 9, 2019
As of May 2019, U.S. and Canadian hotel guests rated The Ritz Carlton the best luxury hotel, with an overall score of 881 out of 1,000.
What defines luxury?
There is no universally agreed upon definition of what differentiates a luxury hotel from, for example, an upper upscale hotel. As hotels have started to focus not just on amenities but also the overall customer experience, the lines between different hotel tiers have become increasingly blurred. Many hotels that aren’t top of the market use the word ‘luxury’ for marketing purposes, further complicating the matter. There may also be regional differences in standards. As such, any categorization of luxury hotels is somewhat arbitrary, but will generally be designed to capture the hotels which provide the best in amenities, customer service, design and overall customer experience.
The U.S. hotel industry
The U.S. hotel industry generated 208 billion U.S dollars in revenue in 2017 – around 36.5 percent of the global total. The industry has also seen strong and consistent growth recently, with total revenue increasing from 133.3 billion U.S. dollars in 2009. This growth can at least in part be attributed to increases in efficiency, with both the occupancy rate and revenue per room improving considerably over this time.
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- Show publisher information
- Release date
- July 2019
- Region
- North America
- Survey time period
- June 2018 to May 2019
- Number of respondents
- 44,890 respondents
- Special properties
- reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018
- Supplementary notes
-
The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
Included in this segment but not ranked due to small sample size are Destination Hotels and Luxury Collection.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2019
More information
- Region
- North America
- Survey time period
- June 2018 to May 2019
- Number of respondents
- 44,890 respondents
- Special properties
- reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018
- Supplementary notes
-
The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
Included in this segment but not ranked due to small sample size are Destination Hotels and Luxury Collection.
Other statistics on the topic
Hotel industry
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Statistics on "Hotels Worldwide"
- Industry overview
The most important statistics
- Market size of the global hotel industry from 2014 to 2017 (in billion U.S. dollars)Global hotel industry market size 2014-2017
- Leading hotel brands based on brand value worldwide in 2018 (in billion U.S. dollars)Most valuable hotel brands worldwide 2018, by brand value
- Sales revenue of selected leading hotel companies worldwide in 2018 (in billion U.S. dollars)Sales revenue of selected leading hotel companies globally 2018
- Leading hotel companies worldwide as of June 2018, by number of propertiesLeading hotel companies worldwide as of June 2018, by number of properties
- Leading hotel companies worldwide as of June 2018, by number of guestrooms Leading hotel companies worldwide as of June 2018, by number of guestrooms
- Leading hotel companies in the Americas as of June 2018, by number of guestroomsLeading hotel companies in the Americas as of June 2018, by number of guestrooms
- Leading hotel companies in the Americas as of June 2018, by number of propertiesLeading hotel companies in the Americas as of June 2018, by number of properties
- Most expensive cities for business travel worldwide in 2018, by daily hotel costs (in U.S. dollars)*Most expensive cities for business travel worldwide 2018, by daily hotel costs
- Average daily rate (ADR)
The most important statistics
- Average daily rate of the hotel industry worldwide from 2008 to 2018, by region (in U.S. dollars)Average daily rate of the hotel industry worldwide 2008-2018, by region
- Monthly average hotel daily rate worldwide from 2015 to 2019, by region (in U.S. dollars)Monthly average hotel daily rate worldwide 2015-2019, by region
- Annual growth in average global hotel rates from 2010 to 2018Annual growth in average global hotel rates 2010-2018
- Corporate average daily hotel rate change forecast worldwide for 2019, by region*Corporate average daily hotel rate change forecast worldwide for 2019, by region
- Average daily rate of hotels in the United States from 2001 to 2018 (in U.S. dollars)Average daily rate of hotels in the U.S. from 2001 to 2018
- Average daily rate outlook for the United States lodging industry from 2011 to 2019, by quarter (in U.S. dollars)Quarterly average daily rate outlook for the U.S. lodging industry from 2011 to 2019
- Monthly average daily rate of United States hotels from 2011 to 2019 (in U.S. dollars)Monthly average daily rate of U.S. hotels 2011-2019
- Revenue per available room (RevPar)
The most important statistics
- Revenue per available room of the hotel industry worldwide from 2008 to 2018, by region (in U.S. dollars)Revenue per available room of the hotel industry worldwide 2008-2018, by region
- Monthly hotel revenue per available room worldwide from 2015 to 2019, by region (in U.S. dollars)Monthly hotel revenue per available room worldwide 2015-2019, by region
- Average revenue per available room of the United States hotel industry from 2001 to 2018 (in U.S. dollars)Average revenue per available room of the U.S. hotel industry from 2001 to 2018
- Change in revenue per available room in the United States lodging industry from 2009 to 2019Change in revenue per available room in the U.S. lodging industry 2009-2019
- Monthly average revenue per available room of United States hotels from 2011 to 2019 (in U.S. dollars)Monthly average revenue per available room of U.S. hotels 2011-2019
- Occupancy rate
The most important statistics
- Occupancy rate of the hotel industry worldwide from 2008 to 2018, by regionOccupancy rate of the hotel industry worldwide 2008-2018, by region
- Monthly hotel occupancy rates worldwide from 2015 to 2019, by regionMonthly hotel occupancy rates worldwide 2015-2019, by region
- Occupancy rate of the United States hotel industry from 2001 to 2018Occupancy rate of the U.S. hotel industry from 2001 to 2018
- Monthly occupancy rate of hotels in the United States from 2011 to 2019Monthly occupancy rate of hotels in the U.S. 2011-2019
- Occupancy rate outlook for the United States lodging industry from 2017 to 2019, by quarterOccupancy rate outlook for the U.S. lodging industry 2017-2019, by quarter
- The guest
The most important statistics
- Average number leisure trips travelers from the United States anticipate taking in 2018, by generationNumber of leisure trips U.S. travelers anticipate taking in 2018
- American customer satisfaction index scores for hotel companies in the United States from 2008 to 2019*American customer satisfaction index for hotel companies in the U.S. 2008-2019
- Leading hotel loyalty programs in the United States as of October 2017, by customer satisfaction index score*Leading hotel loyalty programs in the U.S. 2017, by customer satisfaction score
- Highest-rated luxury hotel brands in North America as of May 2019Highest-rated luxury hotel brands in North America as of May 2019
- Highest-rated upper upscale hotel brands in North America as of May 2019Highest-rated upper upscale hotel brands in North America as of May 2019
- Highest-rated upscale hotel brands in North America as of May 2019Highest-rated upscale hotel brands in North America as of May 2019
- Highest-rated upper mid-scale hotel brands in North America as of May 2019Highest-rated upper mid-scale hotel brands in North America as of May 2019
- Highest-rated mid-scale hotel brands in North America as of May 2019Highest-rated mid-scale hotel brands in North America as of May 2019
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Share of branded/non-branded hotels worldwide 2014, by region
- Brazil: number of hotel establishments 2015-2018, by brand
- Brazil: number of rooms in hotel chains 2015-2018
- Brazil: share of hotel rooms 2015-2018, by hotel brand
- Brazil: number of rooms at hotel chains, by brand origin
- Hotel guests staying in Kuwait 2011-2014
- Important nightstand items for hotel visitors from Russia as of December 2013
- Hotel ratings in North America as of the first quarter of 2014, by category
- Leading mid-price hotel brands for business travel in the U.S. 2018
- Importance of clearly indicated hotel classifications on review sites worldwide 2014
- Sleeping preferences of hotel visitors from Russia as of December 2013
- Important nightstand items for hotel visitors from the U.S. as of December 2013
- Value of integrating guest reviews as part of hotel classifications worldwide 2014
- Global regions with the best rated hotels as of the first quarter of 2014
- Sleeping preferences of hotel visitors from China as of December 2013
- Brazil: number of outlets of hotel chain Bristol Hotelaria 2015-2018
- Total number of visitors from Hong Kong in 5-star hotels in Macao 2008-2017
- Latin America: hotel occupancy rate 2017-2018, by subregion
- Share of in-house beach resort hotel spa guests in Dubai 2014-2018
- Total number of visitors from India in 5-star hotels in Macao 2008-2017
Studies
- InterContinental Hotels Group
- Hotels Worldwide
- Hotels in Poland
- Hotels in Norway
- Hotels in the United States
- Hotels in Italy
- Hotel market in Central and Eastern Europe
- Hotels in the United Kingdom (UK)
- Hotel industry in GCC
- Hotel market in Europe
- Hotels & Chains in Switzerland 2018
- Hyatt Hotels Corporation Form 10-K 2018
- InterContinental Hotels Group Annual Report 2018
- InterContinental Hotels Group Annual Report 2017
- European Hotels & Chains Report 2018
Statistics on "Hotels Worldwide"
- Market size of the global hotel industry from 2014 to 2017 (in billion U.S. dollars)
- Leading hotel brands based on brand value worldwide in 2018 (in billion U.S. dollars)
- Sales revenue of selected leading hotel companies worldwide in 2018 (in billion U.S. dollars)
- Leading hotel companies worldwide as of June 2018, by number of properties
- Leading hotel companies worldwide as of June 2018, by number of guestrooms
- Leading hotel companies in the Americas as of June 2018, by number of guestrooms
- Leading hotel companies in the Americas as of June 2018, by number of properties
- Most expensive cities for business travel worldwide in 2018, by daily hotel costs (in U.S. dollars)*
- Average daily rate of the hotel industry worldwide from 2008 to 2018, by region (in U.S. dollars)
- Monthly average hotel daily rate worldwide from 2015 to 2019, by region (in U.S. dollars)
- Annual growth in average global hotel rates from 2010 to 2018
- Corporate average daily hotel rate change forecast worldwide for 2019, by region*
- Average daily rate of hotels in the United States from 2001 to 2018 (in U.S. dollars)
- Average daily rate outlook for the United States lodging industry from 2011 to 2019, by quarter (in U.S. dollars)
- Monthly average daily rate of United States hotels from 2011 to 2019 (in U.S. dollars)
- Revenue per available room of the hotel industry worldwide from 2008 to 2018, by region (in U.S. dollars)
- Monthly hotel revenue per available room worldwide from 2015 to 2019, by region (in U.S. dollars)
- Average revenue per available room of the United States hotel industry from 2001 to 2018 (in U.S. dollars)
- Change in revenue per available room in the United States lodging industry from 2009 to 2019
- Monthly average revenue per available room of United States hotels from 2011 to 2019 (in U.S. dollars)
- Occupancy rate of the hotel industry worldwide from 2008 to 2018, by region
- Monthly hotel occupancy rates worldwide from 2015 to 2019, by region
- Occupancy rate of the United States hotel industry from 2001 to 2018
- Monthly occupancy rate of hotels in the United States from 2011 to 2019
- Occupancy rate outlook for the United States lodging industry from 2017 to 2019, by quarter
- Average number leisure trips travelers from the United States anticipate taking in 2018, by generation
- American customer satisfaction index scores for hotel companies in the United States from 2008 to 2019*
- Leading hotel loyalty programs in the United States as of October 2017, by customer satisfaction index score*
- Highest-rated luxury hotel brands in North America as of May 2019
- Highest-rated upper upscale hotel brands in North America as of May 2019
- Highest-rated upscale hotel brands in North America as of May 2019
- Highest-rated upper mid-scale hotel brands in North America as of May 2019
- Highest-rated mid-scale hotel brands in North America as of May 2019
- Highest-rated budget hotel brands in North America as of May 2019
- Highest-rated upper extended stay hotel brands in North America as of May 2018
- Highest-rated extended stay hotel brands in North America as of May 2018
- Share of branded and non-branded hotels worldwide in 2014, by region
- Number of hotel establishments in Brazil from 2015 to 2018, by brand
- Number of rooms operated by national and international hotel chains in Brazil from 2015 to 2018
- Distribution of hotel rooms in Brazil from 2015 to 2018, by hotel brand
- Number of rooms operated by hotel chains in Brazil from 2015 to 2018, by brand origin
- Number of hotel guests staying in Kuwait from 2011 to 2014
- Important items to have on or near the nightstand according to hotel visitors from Russia as of December 2013
- Hotel ratings in North America as of the first quarter of 2014, by category
- Leading mid-price hotel brands for business travel in the United States as of September 2018
- Importance of clearly indicated hotel classifications on review sites to hotel guests worldwide as of October 2014, by country
- Sleeping preferences of hotel visitors from Russia as of December 2013
- Important items to have on or near the nightstand according to hotel visitors from the United states as of December 2013
- Value to travelers of integrating guest reviews as part of hotel classifications worldwide as of October 2014, by country
- Global regions with the best rated hotels as of the first quarter of 2014
- Sleeping preferences of hotel visitors from China as of December 2013
- Number of hotel establishments operated by hotel chain Bristol Hotelaria in Brazil from 2015 to 2018
- Total number of visitors from Hong Kong in 5-star hotels in Macao from 2008 to 2017 (in 1,000s)
- Hotel occupancy rate in Latin America and the Caribbean in July 2017 and July 2018, by subregion
- Percentage of in-house beach resort hotel spa guests in comparison to walk-in guests in Dubai from 2014 to 2018
- Total number of visitors from India in 5-star hotels in Macao from 2008 to 2017 (in 1,000s)
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