Highest-rated upscale hotel brands in North America as of May 2019

This statistic shows the highest-rated upscale hotel brands in North America as of May 2019. Hilton Garden Inn ranked fourth in the best-rated upscale hotel brand segment in North America with a score of 853.

Highest-rated upscale hotel brands in North America as of May 2019

Customer satisfaction index score
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Source

Release date

July 2019

Region

North America

Survey time period

June 2018 to May 2019

Number of respondents

44,890 respondents

Special properties

reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
Included in this segment but not ranked due to a small sample size are Sonesta and BW Premier Collection.

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Statistics on "Hotels worldwide"

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