Highest-rated upscale hotel brands in North America as of March 2020

This statistic shows the highest-rated upscale hotel brands in North America as of March 2020. Hilton Garden Inn ranked third in the best-rated upscale hotel brand segment in North America with a score of 864.

Highest-rated upscale hotel brands in North America as of March 2020

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Source

Release date

July 2020

Region

North America

Survey time period

May 2019 to March 2020

Number of respondents

37,843 respondents

Special properties

reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018

Supplementary notes

The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
Included in this segment but not ranked due to a small sample size are Sonesta and BW Premier Collection.

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