In 2023, Hard Rock Hotels was rated the best upper upscale hotel brand in North America. The company’s score was 723 out of 1,000. Margaritaville Hotels and Resorts took second place in the ranking. Other high-ranking brands included Le Méridien and Omni Hotels and Resorts.
Hotel brand segments
Brands within the various hotel brand segments are rated using a customer satisfaction index score. Within the upscale hotel brand segment, Cambria Hotels and Suites and AC Hotels by Marriott were among the highest-rated brands in North America as of May 2023. Some of the highest rated budget hotel brands in North America were Americas Best Value Inn, and Microtel Inn & Suites by Wyndham. Both had a guest satisfaction score of 637 points out of 1,000.
Wyndham hotels
Many of 2022’s highest-rated budget hotel brands, such as Travelodge, Days Inn, and Microtel Inns & Suites, were Wyndham brands. Wyndham Hotel Group, with its headquarters in New Jersey, has properties in over eighty countries. The majority of Wyndham Hotels and Resorts according to region were located in the United States and the Asia Pacific region in 2021.
Highest-rated upper upscale hotel brands in North America as of May 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
J.D. Power. (July 23, 2023). Highest-rated upper upscale hotel brands in North America as of May 2023 [Graph]. In Statista. Retrieved December 09, 2024, from https://www.statista.com/statistics/312437/highest-rated-upper-upscale-hotel-brands-in-north-america/
J.D. Power. "Highest-rated upper upscale hotel brands in North America as of May 2023." Chart. July 23, 2023. Statista. Accessed December 09, 2024. https://www.statista.com/statistics/312437/highest-rated-upper-upscale-hotel-brands-in-north-america/
J.D. Power. (2023). Highest-rated upper upscale hotel brands in North America as of May 2023. Statista. Statista Inc.. Accessed: December 09, 2024. https://www.statista.com/statistics/312437/highest-rated-upper-upscale-hotel-brands-in-north-america/
J.D. Power. "Highest-rated Upper Upscale Hotel Brands in North America as of May 2023." Statista, Statista Inc., 23 Jul 2023, https://www.statista.com/statistics/312437/highest-rated-upper-upscale-hotel-brands-in-north-america/
J.D. Power, Highest-rated upper upscale hotel brands in North America as of May 2023 Statista, https://www.statista.com/statistics/312437/highest-rated-upper-upscale-hotel-brands-in-north-america/ (last visited December 09, 2024)
Highest-rated upper upscale hotel brands in North America as of May 2023 [Graph], J.D. Power, July 23, 2023. [Online]. Available: https://www.statista.com/statistics/312437/highest-rated-upper-upscale-hotel-brands-in-north-america/