Leading business travel attributes of American Airlines in the U.S. 2021

Published by Statista Research Department, Feb 3, 2023
This statistic shows the leading attributes of American Airlines according to corporate travel buyers in the United States in 2021. In that year, the best-rated attribute of American Airlines was its distribution channels, with a score of 4.31.

Leading attributes of American Airlines according to corporate travel buyers in the United States in 2021

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Source

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Release date

December 2021

Region

United States

Survey time period

October 12 to November 8, 2021

Number of respondents

596 respondents

Special properties

489 travel manager and buyer members of the BTN Research Council, subscribers of BTN and Travel Procurement and 107 travel agents.

Method of interview

Online survey

Supplementary notes

Respondents were asked to rate airline attributes on a scale of one to five (one = poor and five = excellent)

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Statistics on American Airlines

Overview

8

Financials

5

Segments

5

Competitors

6

Customer service

4

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