Global consumer satisfaction with online shopping 2017, by country

This statistic compares the global consumer satisfaction with online shopping to their in-store shopping experiences. As of the third quarter of 2017, 81 percent of respondents in Europe were satisfied with their online shopping experiences, compared to only 66 percent of consumers who regarded their in-store shopping experiences satisfactory.

Consumer satisfaction with online and in-store shopping experiences as of 3rd quarter 2017, by region/country

United StatesAsiaEuropeCanadaMexicoBrazil
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Release date

April 2018



Survey time period

Q1 to Q3 2017

Number of respondents

18,000 respondents

Special properties

online shoppers

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Statistics on "Online shopping in Italy "

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