Time taken to resolve pay-TV user issues in the UK 2014-2016

This statistic displays the time taken before pay TV user issues were resolved by service providers in the United Kingdom (UK) from 2014 to 2016. In 2016, 48 percent of issues were resolved in less than an hour.

Time taken before pay-TV user issues were resolved by service provider in the United Kingdom (UK) from 2014 to 2016

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Sources

Release date

April 2017

Region

United Kingdom

Survey time period

2014 to 2016

Number of respondents

1,467*

Special properties

All who complained about cable, satellite or any other pay TV service in the past 6 months whose issue was completely resolved.

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?"
*Number of respondents of 2016.

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Statistics on "Television industry in the United Kingdom (UK)"

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