This statistic presents the results of a Statista survey among Americans taken in April 2017 regarding air travel and broken down by preferred way of contacting airlines. As of April 2017, some 64 percent of the respondents stated that they usually communicated with their airline via emails.
Which channels do you prefer when contacting your airline?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Statista Survey. (May 16, 2017). Which channels do you prefer when contacting your airline? [Graph]. In Statista. Retrieved November 07, 2024, from https://www.statista.com/statistics/705929/us-air-travel-by-preferred-way-of-contacting-airlines/
Statista Survey. "Which channels do you prefer when contacting your airline?." Chart. May 16, 2017. Statista. Accessed November 07, 2024. https://www.statista.com/statistics/705929/us-air-travel-by-preferred-way-of-contacting-airlines/
Statista Survey. (2017). Which channels do you prefer when contacting your airline?. Statista. Statista Inc.. Accessed: November 07, 2024. https://www.statista.com/statistics/705929/us-air-travel-by-preferred-way-of-contacting-airlines/
Statista Survey. "Which Channels Do You Prefer When Contacting Your Airline?." Statista, Statista Inc., 16 May 2017, https://www.statista.com/statistics/705929/us-air-travel-by-preferred-way-of-contacting-airlines/
Statista Survey, Which channels do you prefer when contacting your airline? Statista, https://www.statista.com/statistics/705929/us-air-travel-by-preferred-way-of-contacting-airlines/ (last visited November 07, 2024)
Which channels do you prefer when contacting your airline? [Graph], Statista Survey, May 16, 2017. [Online]. Available: https://www.statista.com/statistics/705929/us-air-travel-by-preferred-way-of-contacting-airlines/