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Customer complaints in the U.S. airline industry by category 2020

Breakdown of customer complaints in the U.S. airline industry in 2020, by category

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Release date

February 2021


United States

Survey time period


Supplementary notes

Data is based on customer complaints filed with the Department in writing, by telephone, via e-mail or in person, with the exception of safety complaints and security complaints which are handled by other departments.
* Flight problems data includes cancellations, delays or any other planned or unplanned deviations from schedule.
** Other data includes complaints related to frequent flyer, smoking, tours credit, cargo problems, security, airport facilities, claims for bodily injury.

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Statistics on "Passenger airlines in the U.S."

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