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Customer complaints in the U.S. airline industry by category 2021

Breakdown of customer complaints in the U.S. airline industry in 2021, by category

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Release date

February 2022

Region

United States

Survey time period

2021

Supplementary notes

Data is based on customer complaints filed with the Department in writing, by telephone, via e-mail or in person, with the exception of safety complaints and security complaints which are handled by other departments.
* Flight problems data includes cancellations, delays or any other planned or unplanned deviations from schedule.
** Other data includes complaints related to frequent flyer, smoking, tours credit, cargo problems, security, airport facilities, claims for bodily injury.

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Statistics on Passenger airlines in the U.S.

Overview

7

Segments

6

Airlines

5

Passenger experience

6

Further related statistics

15
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