Survey on customer complaints about pay TV in Finland 2017

Published by J. Clausnitzer, Dec 16, 2022
This statistic displays the result of a survey on customer complaints about pay TV in Finland as of 2017. According to the survey, 22 percent of the interviewed B2C and B2B customers had complained directlz to their pay TV provider. Over 50 percent did not have a reason to complain. Major pay TV service providers in Finland include DNA, Elisa, Sonera (part of Telia Company since 2017) and Canal Digital.

Have you complained about your pay TV?

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Release date

May 2018

Region

Finland

Survey time period

November to December 2017

Number of respondents

2,542*

Age group

18 years and older

Supplementary notes

* 1,576 B2C and 966 B2B customers.

This question was phrased by the source as follows: "Onko teillä ollut aihetta valittaa tai tehdä valitusta teidän palveluntarjoajallenne tai oletteko valittaneet jonnekin?" (In English: "Have you had a reason to complain to the provider or other parties?")

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