Improvements in the customer service of insurers according to the French in 2017

Which of the following options could improve your interactions with your insurer the most?

by Statista Research Department, last edited Sep 7, 2018
Improvements in the customer service of insurers according to the French in 2017 This statistic shows the insurers' customer service improvements proposed by French people aged 18 to 30 in 2017. Nearly 20% of respondents said they preferred to change their contract in a few clicks online.
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Which of the following options could improve your interactions with your insurer the most?

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Share of respondents
Change my contract in a few clicks19%
Subscribe in less than 15 minutes18%
Have an application with a wide choice of options18%
Chat 24/7 via email application18%
Have offers when I need it via an app 12%
Get an appointment via a button on an app8%
Cat with an artificial intelligence7%
Share of respondents
Change my contract in a few clicks19%
Subscribe in less than 15 minutes18%
Have an application with a wide choice of options18%
Chat 24/7 via email application18%
Have offers when I need it via an app 12%
Get an appointment via a button on an app8%
Cat with an artificial intelligence7%
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by Statista Research Department, last edited Sep 7, 2018
This statistic shows the insurers' customer service improvements proposed by French people aged 18 to 30 in 2017. Nearly 20% of respondents said they preferred to change their contract in a few clicks online.
Show more
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