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In your opinion, what are the main benefits of using chatbots?

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Italy: main benefits of using chatbots 2017 This statistic illustrates the main benefits of using chatbots according to Italians in 2017. The study suggests that the most popular advantage of chatbots was their constant availability (54 percent of respondents), followed by the speed with which they were able to provide answers (46 percent of respondents). By contrast, only two percent of respondents did not see any advantage in using a chatbot.
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Description Source More information
This statistic illustrates the main benefits of using chatbots according to Italians in 2017. The study suggests that the most popular advantage of chatbots was their constant availability (54 percent of respondents), followed by the speed with which they were able to provide answers (46 percent of respondents). By contrast, only two percent of respondents did not see any advantage in using a chatbot.
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Release date
May 2017
Region
Italy
Survey time period
June 2016 to April 2017
Number of respondents
1,000 respondents
Special properties
Facebook Messenger and Alexa users
Supplementary notes
The source does not specify the survey type.
Multiple answers were possible.

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