Main disadvantages of using chatbots in Italy 2017

This statistic illustrates the main disadvantages of using chatbots according to Italians in 2017. According to data, users of chatbots feared being misunderstood (37 percent), while 27 percent of respondents were concerned about the security of their personal data. By contrast, only 11 percent of respondents did not see any disadvantage in using a chatbot.

In your opinion, what are the main disadvantages of using chatbots?

Share of respondents
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Release date

May 2017



Survey time period

June 2016 to April 2017

Number of respondents

1,000 respondents

Special properties

Facebook Messenger and Alexa users

Supplementary notes

The source does not specify the survey type.
Multiple answers were possible.

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