This survey shows the share of customers by if companies responded to their questions on social media in 2017. During the survey, 84 percent of respondents from the United States stated that companies responded to their customer service questions on social media.
If you have used social media to ask a customer service question, did the company respond?
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Microsoft. (August 1, 2017). If you have used social media to ask a customer service question, did the company respond? [Graph]. In Statista. Retrieved February 21, 2020, from https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. "If you have used social media to ask a customer service question, did the company respond?." Chart. August 1, 2017. Statista. Accessed February 21, 2020. https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. (2017). If you have used social media to ask a customer service question, did the company respond?. Statista. Statista Inc.. Accessed: February 21, 2020. https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. "If You Have Used Social Media to Ask a Customer Service Question, Did The Company Respond?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft, If you have used social media to ask a customer service question, did the company respond? Statista, https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/ (last visited February 21, 2020)
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