This survey shows the share of customers by if companies responded to their questions on social media in 2017. During the survey, 84 percent of respondents from the United States stated that companies responded to their customer service questions on social media.
If you have used social media to ask a customer service question, did the company respond?
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Microsoft. (August 1, 2017). If you have used social media to ask a customer service question, did the company respond? [Graph]. In Statista. Retrieved June 28, 2022, from https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. "If you have used social media to ask a customer service question, did the company respond?." Chart. August 1, 2017. Statista. Accessed June 28, 2022. https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. (2017). If you have used social media to ask a customer service question, did the company respond?. Statista. Statista Inc.. Accessed: June 28, 2022. https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. "If You Have Used Social Media to Ask a Customer Service Question, Did The Company Respond?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft, If you have used social media to ask a customer service question, did the company respond? Statista, https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/ (last visited June 28, 2022)
