Share of customers by if companies responded to their questions on social media 2017

If you have used social media to ask a customer service question, did the company respond?

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Release date

August 2017

Region

Worldwide, United States

Survey time period

2017

Age group

18 years and older

Supplementary notes

Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.

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