This survey shows the share of customers by if companies responded to their questions on social media in 2017. During the survey, 84 percent of respondents from the United States stated that companies responded to their customer service questions on social media.
If you have used social media to ask a customer service question, did the company respond?
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Statistics
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- U.S. consumers' usage of social media to get a customer service response 2012
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- Reasons for using social media to get a customer service response 2012
- Opinions on companies' social media responses to complaints 2012
- Social media penetration for municipality customer support in the Netherlands 2016
- Ease of recruiting big data staff with social media skills in the UK 2013
- Countries ranked by number of SMB professionals on LinkedIn in 2012
- Perception of companies' responses to complaints on social media in the UK 2015
- FITUR 2017: breakdown of followers by social network
- Success of online communication measures of B2B companies in Germany 2014
- Vietnam: number of Facebook users 2017-2023
- Finland: frequency of experiences of social media or email accounts being hacked 2018
- U.S. social media sources used by Americans learning about 2016 presidential campaign
Microsoft. (August 1, 2017). If you have used social media to ask a customer service question, did the company respond? [Graph]. In Statista. Retrieved January 19, 2021, from https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. "If you have used social media to ask a customer service question, did the company respond?." Chart. August 1, 2017. Statista. Accessed January 19, 2021. https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. (2017). If you have used social media to ask a customer service question, did the company respond?. Statista. Statista Inc.. Accessed: January 19, 2021. https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft. "If You Have Used Social Media to Ask a Customer Service Question, Did The Company Respond?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/
Microsoft, If you have used social media to ask a customer service question, did the company respond? Statista, https://www.statista.com/statistics/808449/share-of-customers-by-if-companies-responded-to-their-questions-on-social-media/ (last visited January 19, 2021)