Voice assistants vs apps: banking customers opinion globally 2018

This statistic shows the share of customers who would use voice assistants for banking now and in the future worldwide in 2018. In 2018, 19.2 percent said they would currently use voice assistants instead of visiting a shop or a bank branch, but 30.9 percent said they would do the same in three years time.

Share of customers who would use voice assistants for banking now and in the future worldwide in 2018

Share of respondents
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Sources

Release date

September 2018

Region

Worldwide

Survey time period

2018

Number of respondents

10,000 respondents

Special properties

retail banking customers in 20 countries

Method of interview

Face-to-face interview

Supplementary notes

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