Shipping in Online Retail in the U.S. 2017 report

Statista Consumer Survey


Key Findings


  • Shipping terms are an important factor when ordering online – low acceptance rate for high shipping costs
  • Even with free shipping, 80% of shoppers expect a delivery within seven days at the latest
  • Shipment tracking and delivery notifications are the most-used services offered by shipping providers
  • Low use of fast shipping and scheduled delivery options; young shoppers use them the most
  • Younger online shoppers are more likely to use express shipping options to avoid long delivery times
  • Online shoppers are open to new delivery methods (e.g. via robots and drones)
  • Altogether, consumers do not return many products; mostly clothingt
  • Younger online shoppers return far more items than older userst
  • Younger online shoppers are less concerned about the consequences of increasing shipping volumes
  • Damaged and poorly described products are being returned in particular
  • Majority of online shoppers do not think it is right to order items one does not really want
  • Mobile online shoppers deliberately accept having to return items
  • Returns because of changes of mind are most common among young female mobile shoppers

More than 7,500

Recommended studies and dossiers

Recent studies and dossiers

You may also be interested in...

Any more questions?

Get in touch with us quickly and easily.
We are happy to help!