Retail technology in the United Kingdom (UK)

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Statista dossier on retail technology in the United Kingdom (UK)

This dossier presents a range of statistics and facts about retail technology in the United Kingdom. The dossier opens with an overview of the use of retail technology in Europe and the United Kingdom. It then moves on to sections that focus on the current capabilities of UK retailers with regards to the use of retail technologies in their businesses across all functions, followed by consumer insights and opinions on in-store and online customer experience, and awareness about data privacy and personalization as practiced by online and multichannel retail businesses.

Table of contents

  • 1. European overview
    • Share of online turnover Western Europe 2016-2018, by channel

    • In-store experience: digital technologies retailers deploy in Europe in 2019

    • Data integration rate of organizations in Europe in 2019 by channel

    • IoT active connections in retail in the EU 2016, 2019, 2022 and 2025

    • Omnichannel customer experience: leading retailers in Europe 2018

    • Retailers agreeing on the need for digital transformation in retail 2019, by country

    • Digital customer engagement preferences of consumers in Europe in 2019 by channel

  • 2. UK e-commerce overview
    • E-commerce sales in the United Kingdom (UK) 2014-2018

    • E-commerce sales in the United Kingdom (UK) 2014-2018, by technology

    • Internet retail: monthly sales value in the United Kingdom (UK) 2016-2020

    • Internet share of retail sales monthly in the United Kingdom (UK) 2017-2020

    • Share of retail businesses making e-commerce purchases in the UK 2009-2018

    • Mobile share of retail transactions in the UK Q1 2017- Q2 2018

    • Online retail: share of sales revenue by device 2018

  • 3. Digital capabilities
    • Leading industries for customer experience in the UK 2019

    • Omnichannel and digital in-store: leading retailers in the UK 2019

    • Retail technology use by UK retailers 2019

    • Artificial Intelligence: areas of use by retailers in the UK 2019

    • Artificial Intelligence: areas of investment by UK retailers in 2019

    • Challenges in digital transformation of retail businesses in the UK 2019

    • UK e-retailers: mobile page load speed rating 2017-2018

    • Stock visibility offered by retailers in the UK 2018, by retail strategy

    • Buy online return in store: availability across retail channels in the UK 2018

    • Click and collect: adoption by retailers in the UK 2018, by store count

    • Social platforms driving the most value for UK retail businesses 2019

  • 4. In-store and online Customer Experience (CX)
    • Share of UK retailers using the geolocation function on mobile 2016-2018

    • Share of retailers offering easy wishlisting in the UK in 2018, by segment

    • Share of in-store technologies retail employees used in the UK in 2017

    • Share of mobile devices retail employees consulted in the UK 2017

    • Frequency of in-store technology use by retailers in the UK 2017

    • UK consumers: drivers of a good online experience in high street retail in 2018

    • Digital high street: in-store technologies consumers want to see in the UK 2017

    • Digital customer engagement preferences of consumers in the UK in 2019 by channel

    • Customer service performance of fashion brands online in the UK 2016-2019

  • 5. Consumer data and privacy
    • Consumer opinions on data use by companies in Ireland and the UK 2019

    • Share of consumers taking action to limit sharing personal data in the UK 2019 by age

    • Sharing personal data: incentives for consumers in the UK 2019

    • Data privacy: share of reasons UK consumers find GDPR important in 2018

    • Data privacy: share of services UK consumers trust with their data in 2018

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