Brazil: customer satisfaction with internet speed 2018, by provider

This statistic shows the customer satisfaction with fixed broadband speed in Brazil in 2018, sorted by service provider. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, Copel ranked first, with a customer satisfaction index of 8.36, followed by Brisanet, with an index of 7.63.

Customer satisfaction with fixed broadband speed in Brazil in 2018, by provider

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Release date

April 2019



Survey time period

July to November 2018

Number of respondents

23,020 respondents

Age group

18 years and older

Special properties

only considering states in which the providers had more than 10,000 fixed broadband active accesses

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.

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