In 2018, 56.9 percent of organizations in the media and communications sector described their organizations' approach to change as agile and flexible. During the survey, 66.1 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.
Organizations' approach to change worldwide in 2019, by sector
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NTT. (March 31, 2020). Organizations' approach to change worldwide in 2019, by sector [Graph]. In Statista. Retrieved December 09, 2024, from https://www.statista.com/statistics/1085047/change-management-organizations-approach-worldwide-sector/
NTT. "Organizations' approach to change worldwide in 2019, by sector." Chart. March 31, 2020. Statista. Accessed December 09, 2024. https://www.statista.com/statistics/1085047/change-management-organizations-approach-worldwide-sector/
NTT. (2020). Organizations' approach to change worldwide in 2019, by sector. Statista. Statista Inc.. Accessed: December 09, 2024. https://www.statista.com/statistics/1085047/change-management-organizations-approach-worldwide-sector/
NTT. "Organizations' Approach to Change Worldwide in 2019, by Sector." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1085047/change-management-organizations-approach-worldwide-sector/
NTT, Organizations' approach to change worldwide in 2019, by sector Statista, https://www.statista.com/statistics/1085047/change-management-organizations-approach-worldwide-sector/ (last visited December 09, 2024)
Organizations' approach to change worldwide in 2019, by sector [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1085047/change-management-organizations-approach-worldwide-sector/