U.S. customer satisfaction with e-government services 2018

Overall U.S. customer satisfaction with e-government sites as of 2nd half 2018 (index score)

by J. Clement, last edited Feb 22, 2019
U.S. customer satisfaction with e-government services 2018 This timeline shows the customer satisfaction with the overall e-government sector as measured by customer satisfaction index score. As of the second half of 2018, customer satisfaction with e-government services reached a score of 74.9 index points. The score for e-government is aggregated from measurements in the categories of federal e-commerce and transaction websites, news and information websites, as well as portals and career pages.
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Overall U.S. customer satisfaction with e-government sites as of 2nd half 2018 (index score)

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Index score (100 point scale)
H2 '1874.9
H1 '1875
Q4 '1775.5
Q3 '1775.9
Q2 '1776
Q1 '1775.8
Q4 '1675.3
Q3 '1674.8
Q2 '1675
Q1 '1675.5
Q4 '1575.1
Q3 '1575.1
Q2 '1574.5
Q1 '1574.7
Q4 '1475.1
Q3 '1475
Q2 '1474.8
Q1 '1474.5
Q4 '1374.6
Index score (100 point scale)
H2 '1874.9
H1 '1875
Q4 '1775.5
Q3 '1775.9
Q2 '1776
Q1 '1775.8
Q4 '1675.3
Q3 '1674.8
Q2 '1675
Q1 '1675.5
Q4 '1575.1
Q3 '1575.1
Q2 '1574.5
Q1 '1574.7
Q4 '1475.1
Q3 '1475
Q2 '1474.8
Q1 '1474.5
Q4 '1374.6
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by J. Clement, last edited Feb 22, 2019
This timeline shows the customer satisfaction with the overall e-government sector as measured by customer satisfaction index score. As of the second half of 2018, customer satisfaction with e-government services reached a score of 74.9 index points. The score for e-government is aggregated from measurements in the categories of federal e-commerce and transaction websites, news and information websites, as well as portals and career pages.
Show more
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