U.S. customer satisfaction with e-government services 2018

Overall U.S. customer satisfaction with e-government sites as of 2nd half 2018 (index score)

by J. Clement, last edited Aug 19, 2019
U.S. customer satisfaction with e-government services 2018 This timeline shows the customer satisfaction with the overall e-government sector as measured by customer satisfaction index score. As of the second half of 2018, customer satisfaction with e-government services reached a score of 74.9 index points. The score for e-government is aggregated from measurements in the categories of federal e-commerce and transaction websites, news and information websites, as well as portals and career pages.
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Overall U.S. customer satisfaction with e-government sites as of 2nd half 2018 (index score)

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