improving CX capability leads to an increased customer loyalty and value.
In 2021, 45 percent of executive professionals worldwide revealed that in their organization customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that Top strategic performance measurements according to professionals worldwide in 2021, by region
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Statistics
- Strategic performance measurements according to professional worldwide by region 2021
- Strategic performance measurements for professionals worldwide by sector 2021
- Strategic performance measurements according to executives worldwide by service 2018
- Strategic performance measurements for professionals worldwide by country 2021
- Employees' engagement in delivering CX worldwide by country 2021
- Employees' engagement in delivering CX worldwide by sector 2021
- Employees' engagement in delivering CX worldwide by region 2021
- Employees' engagement in delivering CX worldwide 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Organizations' strategy aligned to deliver and optimize CX worldwide by region 2021
- Responsible parties for CX within organizations worldwide by service type 2018
- Most important drivers of CX for organizations worldwide by country 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide by country 2021
- Collaboration of business functions with other to design CX worldwide 2021
- Organizations' strategy aligned to deliver and optimize CX worldwide 2021
- Responsible parties for CX within organizations worldwide by sector 2019
- Benefits from an improving CX capability on organizations worldwide by region 2019
NTT. (September 22, 2021). Top strategic performance measurements according to professionals worldwide in 2021, by region [Graph]. In Statista. Retrieved August 10, 2022, from https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT. "Top strategic performance measurements according to professionals worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed August 10, 2022. https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT. (2021). Top strategic performance measurements according to professionals worldwide in 2021, by region. Statista. Statista Inc.. Accessed: August 10, 2022. https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT. "Top Strategic Performance Measurements According to Professionals Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT, Top strategic performance measurements according to professionals worldwide in 2021, by region Statista, https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/ (last visited August 10, 2022)