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Strategic performance measurements according to executive teams worldwide 2019

Published by Statista Research Department, Jan 11, 2021
In 2019, 66.1 percent of executive teams worldwide revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

What are the top three strategic performance measurements according to your company's board or executive team?

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Sources

Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

Multiple answers were possible.
To retrieve the data, select the 1.9 question.

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