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Strategic performance measurements according to professionals worldwide 2021

Published by Statista Research Department, Jul 6, 2022
In 2021, 45 percent of executive professionals worldwide revealed that in their organization customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Top strategic performance measurements according to professionals worldwide in 2021, by region

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Sources

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Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

Multiple answers were possible.
To retrieve the data, select the 1.b question.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"

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