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Share of U.S. retailers that changed their return policies due to COVID-19 2020

40 percent of retail respondents reported that they adjusted their return policies during the coronavirus (COVID-19) pandemic, with a further 27 percent of retailers considering changes to their existing policy.

For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.

Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020*

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Release date

April 2020


Worldwide, United States

Survey time period

March 17 to 25, 2020

Number of respondents

99 respondents

Supplementary notes

* The majority of the respondents were based in the US while some came from APAC and EMEA.

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Statistics on "Coronavirus: impact on the retail industry in the UK"

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