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Reasons to stop purchasing online among consumers Philippines 2020

According to a survey conducted by Rakuten Insight in the Philippines, 81 percent of the respondents stated that they would stop buying online because they preferred shopping in a physical store and being able to inspect the product before buying it. Meanwhile, there were 11 percent of respondents who stated they wanted to support local brick and mortar shops.

Main reasons to stop purchasing online among consumers during COVID-19 pandemic in the Philippines as of May 2020

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Source

In cooperation with
Rakuten Insight
Release date

June 2020

Region

Philippines

Survey time period

May 7 to 30, 2020

Number of respondents

1,643 respondents

Age group

16 years and older

Special properties

among surveyed respondents who would not continue buying products online after businesses are open and social distancing measures are lifted

Method of interview

Online survey

Supplementary notes

Original survey question: why would you stop purchasing items online/on e-commerce sites?

The survey was conducted among
1,153 female respondents
490 male respondents

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