Preferred online banking devices by service Russia 2020

The usage share of mobile applications for online banking was by far larger than that of internet banking in Russia according to the 2020 survey. Account management was the only service that the respondents revealed to be using both via a mobile application and internet banking equally.

Internet banking versus a mobile application for using online banking services in Russia in 2020, by type

Characteristic	Internet banking	Mobile application
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Release date

2020

More information

Region

Russia

Survey time period

June to August 2020

Number of respondents

154 respondents

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The source specifies that the survey was conducted by attracting "mystery shoppers" for a sample of 256 banks that participated in the 2020 survey. The original survey question stated the following: "Which service channel do you prefer?"

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