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Preferred devices for online banking in Russia 2020, by service

Internet banking versus a mobile application for using online banking services in Russia in 2020, by type

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Source

Release date

2020

Region

Russia

Survey time period

June to August 2020

Number of respondents

154 respondents

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The source specifies that the survey was conducted by attracting "mystery shoppers" for a sample of 256 banks that participated in the 2020 survey. The original survey question stated the following: "Which service channel do you prefer?"

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