In 2021, the value of the National Customer Satisfaction Index (NCSI) of KB Kookmin Bank and Shinhan Bank in South Korea reached 80 out of 100. This was followed by Woori Bank with 79 points. On average, the banks achieved an index score of 78 points.
National Customer Satisfaction Index (NCSI) of banks in South Korea in 2021
Characteristic
Index score on a 0 to 100 scale
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According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."
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KPC . (June 26, 2023). National Customer Satisfaction Index (NCSI) of banks in South Korea in 2021 [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of banks in South Korea in 2021." Chart. June 26, 2023. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC . (2023). National Customer Satisfaction Index (NCSI) of banks in South Korea in 2021. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of Banks in South Korea in 2021." Statista, Statista Inc., 26 Jun 2023, https://www.statista.com/statistics/670079/south-korea-bank-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of banks in South Korea in 2021 Statista, https://www.statista.com/statistics/670079/south-korea-bank-customer-satisfaction-index/ (last visited September 01, 2024)
National Customer Satisfaction Index (NCSI) of banks in South Korea in 2021 [Graph], KPC , June 26, 2023. [Online]. Available: https://www.statista.com/statistics/670079/south-korea-bank-customer-satisfaction-index/