Bank customer satisfaction index in South Korea 2021

Published by L. Yoon, Jun 26, 2023
In 2021, the value of the National Customer Satisfaction Index (NCSI) of KB Kookmin Bank and Shinhan Bank in South Korea reached 80 out of 100. This was followed by Woori Bank with 79 points. On average, the banks achieved an index score of 78 points.

National Customer Satisfaction Index (NCSI) of banks in South Korea in 2021

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Release date

June 2023

Region

South Korea

Survey time period

2021

Supplementary notes

According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."

The release date used here is the access date.

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