Globally, technology and energy companies were most likely to accelerate digital transformation (DX) processes in response to the COVID-19 pandemic, with 78 percent and 77 percent reporting great advancement of DX due to the pandemic, respectively. Digital transformation requires investments in technologies as well as people and processes to increase business value. Since the onset of the COVID-19 pandemic, digitization processes have sped up due to an increase in demand to work remotely and access information from different locations. Therefore, digital transformation was quickly enhanced to meet changing business and market requirements for both employees and customers during the pandemic.
Has the COVID-19 pandemic sped up digital transformation in your organisation?
(Showing respondent percentages answering "A great deal.")
*Respondents belong to companies with 500+ employees. Base ranges from 100 to 509 companies per industry.
Directors and above in: Corporate communications, customer experience, customer or technical support, data analytics or business intelligence, executive leadership or administration, IT or engineering, innovation, marketing, operations, product design/development, sales or business development, strategic planning.
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Twilio. (July 14, 2020). Has the COVID-19 pandemic sped up digital transformation in your organisation? (Showing respondent percentages answering "A great deal.") [Graph]. In Statista. Retrieved October 15, 2024, from https://www.statista.com/statistics/1200484/covid-digital-transformation-process-industry/
Twilio. "Has the COVID-19 pandemic sped up digital transformation in your organisation? (Showing respondent percentages answering "A great deal.")." Chart. July 14, 2020. Statista. Accessed October 15, 2024. https://www.statista.com/statistics/1200484/covid-digital-transformation-process-industry/
Twilio. (2020). Has the COVID-19 pandemic sped up digital transformation in your organisation? (Showing respondent percentages answering "A great deal."). Statista. Statista Inc.. Accessed: October 15, 2024. https://www.statista.com/statistics/1200484/covid-digital-transformation-process-industry/
Twilio. "Has The Covid-19 Pandemic Sped up Digital Transformation in Your Organisation? (Showing Respondent Percentages Answering "A Great Deal.")." Statista, Statista Inc., 14 Jul 2020, https://www.statista.com/statistics/1200484/covid-digital-transformation-process-industry/
Twilio, Has the COVID-19 pandemic sped up digital transformation in your organisation? (Showing respondent percentages answering "A great deal.") Statista, https://www.statista.com/statistics/1200484/covid-digital-transformation-process-industry/ (last visited October 15, 2024)
Has the COVID-19 pandemic sped up digital transformation in your organisation? (Showing respondent percentages answering "A great deal.") [Graph], Twilio, July 14, 2020. [Online]. Available: https://www.statista.com/statistics/1200484/covid-digital-transformation-process-industry/
